Aquatics Assistant Manager Part Time • Hybrid - US Aquatics Assistant Manager – Customer Service & Administration British Swim School of Arlington & South Grand Prairie Part-time September-April with full-time potential May-August | Mix of daytime office hours & evening/weekend pool shifts Our mission is clear:stop drownings and create confident, happy swimmers as quickly and safely as possible. As we scale to multiple pools in Arlington & Grand Prairie, we need a hands-on leader who can (1) keep a pool running smoothly every shift, and (2) own the back-office tasks that make the customer experience seamless. You’ll replace many of the owners’ current duties and become their “eyes and ears” at one location while helping drive the metrics on our weekly scorecard Pool Operations (≈ 50 %) ● Act as on-deck supervisor 3–4 evenings per week; resolve instructor, parent, or facility issues in real time. ● Make meaningful connections with parents and students. ● Enforce British Swim School safety protocols and water-survival curriculum. ● Step in to teach or be the lifeguard on duty when gaps appear. ● Encourage reviews and referrals during parent interactions Administrative & Customer Service (≈ 30 %) ● Process enrollments, transfers, cancels, and makeup requests in Jackrabbit. ● Answer calls, texts, and emails during office hours (Mon–Fri 12 pm–4 pm) and log all interactions. ● Call, text, or email every new web/Facebook/phone inquirywithin 15 minutes. ● Follow our proven British Swim School sales script to close the sale. ● Log all contacts and track lead stage in the CRM so we can measure conversion rates. People & Training (≈ 15 %) ● Build staff schedules, track time-off requests, and approve pay hours. ● Lead monthly in-service; ● Coach instructors on lesson quality and parent communication. ● Maintain digital files for lifeguard/CPR credentials and schedule renewals. Community Events (≈ 5 %) ● Represent the school at local events; gather photos and stories for marketing. Required Qualifications ● High-school diploma or GED and 18 + years of age. ● 2 + years in customer-facing roles; 1 + year supervising or leading a small team. ● Solid computer skills: Gmail, spreadsheets, and scheduling software (we train on Jackrabbit). ● Evening and weekend availability; reliable transport between Grand Prairie and Arlington. ● Comfortable in and around water; able to lift 25 lb and be on your feet for long periods. Preferred ● Bilingual English/Spanish. ● Aquatics or youth-program experience. ● Previous teaching experience ● Familiar with AI tools ● Current Lifeguard/CPR/First Aid (or willingness to certify within 30 days). Flexible work from home options available. Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.