We are seeking an experienced and technically proficient Senior Technical Specialist at the Senior Vice President (SVP) level to lead the technical evolution of our proprietary, in-house Customer Relationship Management (CRM) platform. This CRM is a mission-critical application with capabilities on par with industry leaders with stunning user experience and robust analytics. This is a key leadership role where you will not only be hands-on technical expert but also a strategic leader. You will be responsible for defining the technical roadmap, mentoring a high-performing engineering team, and spearheading the integration of modern technologies, including Data Science, AI, and Machine Learning, to drive innovation and enhance application capabilities. **Key Responsibilities** **Technical Leadership & Strategy** : Define, own, and drive the technical vision and architecture for the CRM platform. Lead the design and implementation of new features for the CRM platform. Lead the design and implementation of new features, ensuring scalability, performance, and security. **Hands-on Development** : Function as a player-coach, contributing directly to the codebase. This includes performing frequent, in-depth code reviews and maintaining a high standard of code quality. **Team Management & Mentorship** : Manage, mentor, and grow a team of talented software engineers. Foster a culture of technical excellence, collaboration, and continuous improvement. **Cross-Functional Collaboration** : Partner with product managers, business stakeholders. And other engineering teams align technical solutions with business goals. **Innovation & Modernization** : Identify and integrate cutting-edge technologies, particularly in the fields of Data Science, AI, and ML, to enhance the CRM’s capabilities and user value. **Operational Excellence** : Oversee system performance, reliability, and technical support. Troubleshoot complex issues and ensure the platform operates seamlessly. **Qualifications** + Minimum of 10 years of experience in software development, with at least 5 years in a technical lead position. + Proven experience in an architecture-level role, with a strong understanding of enterprise-scale systems. **Education:** + Bachelor’s degree/University degree or equivalent experience + Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Development ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jersey City New Jersey United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $176,720.00 - $265,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Sep 08, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._ _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.