Job Summary:

This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support/Application Administrator positions.  Duties are assigned below to AA or designee.

Responsibilities/Duties

        Indicate positions accountability

        _____ GLC/General Manager                                                            

        _____ Department Head/Function Lead

        _____ Manager of Managers

        _____ Manager

        __X__Individual Contributor

B. People Responsibilities:

        Indicate the number of:

                 _0__   Direct Reports

                 _0_    Indirect Reports

C.  Essential Job Duties: 

Business Focused

The position will function on a regional level and global levelAct as an application SME resource for end usersProvide technical troubleshooting support and issue resolution for assigned computer applications and associated instrumentsLead and co-ordinate resolution to technical and business process issues as related to assigned computer applicationsInfluence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications.Lead business meetings where appropriate to ensure business user’s needs are being met.Document discussions, issues, recommendations, and resolutions related to supported applicationsCommunicate technical issues and resolutions with users and share information with the Business UnitUnderstand and maintain a high level of functional subject matter expertise and help to manage changing requirementsResponsible for training or confirming training of users in assigned computer systemsWork with users to fine tune functionalityOptimize business processes and application functionalityWork with users to expand deployment of applications to other departments and business unitsAssists Manager with process to ensure a coordinated and unified approach for all managed applicationsPerform other related duties as assigned

Regulatory Focused

Manage user access to the application including addition, modification, review, and removal of accounts as appropriatePerform periodic reviews of user accessEstablish, track, and maintain errors and performance in change control forms and logsProvide application documentation for client and regulatory auditsEnsure responses to audit findings are completed as assigned by IT ComplianceValidate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPsWrite, approve, and perform qualification and other testing required to ensure application functionalityArchive validation documentationCreate, manage, and archive application documentation and dataWork with users to generate and review Application SOP’sWork with users to create, review, and update application user manual(s) and System Usability Documents (SUD)

IT Focused

Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.Manage escalation of technical issues to ITManage escalation of issues to application vendorsMaintain application configurations which can be controlled within the applicationAssist in retirement and/or decommissioning of applicationsEnsure updates are made to the global systems inventory for applicationsCoordinate release of new versions of the application into production including completing the Release into Production ChecklistDevelop business scenarios to test the applicationVerify installation and operation of the applicationDocument analysis and/or testing related to infrastructure changes. (e.g. operating system patches, significant network changes)Participate in validation projects for assigned applications (e.g. requirements analysis, validation and regression testing, process analysis, deployment)Create and maintain change control forms and logsInterfacing and qualification of instruments to the application and first line support for instruments/instrument controllers

     

 D. Scope   

Describe scope of position (global vs. regional vs. domestic)       

_____ Domestic – Location(s) within a single country or neighboring countries with similar    

           cultures                                                                        

          _____ Regional – Continental Region (e.g. Europe, Eastern Europe, Asia, North America,        

                     Latin America, Middle East)

          __X__ Global – All regions of the world

Single vs. Multiple Business Units or cost centers

__X___ Single

          _____ Multiple

         _____ Drug Development wide

          _____ Diagnostics wide

          _____ Enterprise wide

Indicate the scope of financial responsibilities (Revenue and/or Budget responsibilities (if applicable)

      __________ Annual/Revenue

      __________ Annual Operating Budget

     

These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.   

E. Principal Contacts and Scope of Communications

Internal contacts may include any level of individual across business units and throughout the LabCorp organization. Regular contact is expected with Operational leadership, Site Directors/Service Line leaders, laboratory operational staff, HR, IT and QA.  External contacts could include system vendors, client contacts, and regulatory representatives.

Please check only one category

Type of Communication

            Audience

                Frequency

Strategic – Manage communications of great importance having long term implications

____ Internal

_____ External

_____ Daily

_____ Weekly

_____ Monthly

_____ Annually

Negotiate – Come to agreement through discussion and compromise – short to medium impact

_X__ Internal

_____ External

_____ Daily

_____ Weekly

__X__ Monthly

_____ Annually

Influence – Effect change where persuasion is required – short term impact

__X__ Internal

_____ External

_____ Daily

___X_ Weekly

_____ Monthly

_____ Annually

Convey – Communicate information: could be a statement, suggestion, gesture or appearance

__X__ Internal

_____ External

__X__ Daily

_____ Weekly

_____ Monthly

_____ Annually

F. Travel Requirements:    ___X___  Yes  _______No

______ Local

______ Domestic

______ Regional

___X__ Global

Domestic and/or international travel will be approximately 10%.

G. Language Skills Required:

Speaking:             ___X__Yes   ______No  List Specific Languages (preferred or required)Writing/Reading:  ___X__Yes  ______No     List Specific Languages (preferred or required)

 Experience:

Minimum Required:

2-4 years related experienceAdvanced knowledge of computer programs (e.g., MS Word, MS Excel, computerized data acquisition systems).Knowledge of laboratory operations, study design and equipment used in department.Detailed knowledge of business processes and detailed knowledge of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting).Knowledge of GXPs and regulatory agency guidelines.Knowledge in the management of small business projects

III.     Education/Qualifications/Certifications and Licenses

Recommended:

Bachelors of Science in Biological or Chemistry Sciences or related field.Experience may be substituted for education.

IV.    Competencies:

Core Competencies:

Focus on the Customer:  2Innovate and Change:  1Pursue Scientific and Process Excellence:  1Works with others:  2Achieve Results:  1

Additional Skills: 

Requires attention to detail and strong organizational skills.Demonstrated ability to interact effectively with all staff and management levels.Demonstrated problem solving and decision making skills.Ability to work as a productive, contributing team member.Possess strong communication skillsAbility to follow priorities and timelinesAbility to work independently, with a study team, and lead small teams.

V.     Working Conditions:

General office environment/Remote (Hybrid). 

VI.     Special Factors:

Able to work overtime and weekends as required.Obtain mandatory immunizations and screening as required.Maintain a valid international Passport and appropriate travel Visas

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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