**What you’ll do:** Primary function The primary function of this position is to provide IT support for monitoring, maintenance, and support of web-based applications built on Adobe Experience Manager (AEM) and Java Technologies. The apprentice will work under supervision to troubleshoot basic issues, perform routine updates while gaining hands-on experience in enterprise-level web technologies and support workflows. This role is ideal for recent graduates or early-career professionals with basic programming knowledge and a keen interest in learning Adobe Experience Manager (AEM), Web Technologies and enterprise support practices. Job Responsibilities • Assist in monitoring and maintaining AEM/Java-based applications. • Perform basic troubleshooting of issues under supervision. • Document recurring issues and resolutions for knowledge base. • Collaborate with senior support engineers to escalate and resolve technical problems. • Participate in training sessions and shadow experienced team members • Identify opportunities for improvement. • Follow IT Service Management (ITSM) processes: incident management, request management to serve end users and maintain high levels of performance in achieving service level agreements. • Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. Position Criteria • Basic understanding of Java/J2EE concepts. • Familiarity with HTML, CSS, JavaScript and related web technologies. • Nice to have: Exposure to Adobe Experience Manager (AEM) • Good communication and willingness to learn. • Ability to follow structured processes and document work clearly • Ability to adapt and learn; to support IT environments that may contain various technology. **Qualifications:** Bachelor’s Degree 0 to 2 years IT experience **Skills:** ITIL foundations certification (Preferred)