**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers We are a team of 150 CCP’S delivering extra ordinary customer service since we are the first face of the organization. We work both inbound and outbound. + Timely And Error Free Processing of Card Applications. + Provide excellent service to US card applicants/Card Members + Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures. + Ability to connect with customer’s and willingness to go beyond the call of duty. + Ability to Demonstrate exceptional customer service etiquettes + Acts as a brand ambassador for the company + Support All Other Day-To-Day New A/C Processes and All New Initiatives + Shift Timings – 24 * 7 Minimum Qualifications + Bachelor’s degree * Not more than 5 years of difference between highest education degree completion date and Joining date * Should not have enrolled in any prior Government Apprenticeship programs * Strong attention to detail and accuracy * Good communication and interpersonal skills * A willingness to learn and adapt to new tasks and challenges * Ability to maintain confidentiality Preferred Qualifications + Proficiency in basic computer applications (e.g., Microsoft Office Suite) + Ability to work effectively in a team environment **Job:** Customer Service **Primary Location:** India-Haryana-Gurugram **Schedule** Full-time **Req ID:** 25023742