At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Apprentice - GS Incentive Servicing Team

This role provides an outstanding opportunity for an individual looking to build their knowledge in Global Services Group and Travel and Lifestyle Services Group. This exciting role will be part of the team owning the P4P Incentive servicing process for GS at American Express. This position requires extensive interaction with Business, HR, Performance teams and Technology. The person needs to have a sound eye for business, analytical skills and social skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. They must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following

Purpose of the Role:

Responsibilities -

Perform day to day incentive administration work.

Work with the team and prepare and report critical team metrics like standardization, capacity, timeliness, accuracy etc

Good analytical and problem-solving attitude, ability to drive process efficiency through automation

Leverage standard processes internally and bring outside-in perspective to deliver best of breed Incentive reporting and insights

 

 

Critical Factors to Success –

Experience:

0 - 6 months of experience in customer management, excel/BI tools and good communication skills. Ability to align data needs to business strategies.

Key Skills:

Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.

Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.

Ability to communicate key risks to colleagues, business partners, and leaders.

Minimum Qualifications

Bachelor’s degree in a relevant/quantitative field or Postgraduate in management (MBA)

Good Communication skills and data acumen

Preferred Qualifications

Bachelors in Technology or equivalent degree. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Cab facilityFree mealsFlexible working model with hybrid arrangementTraining and development opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct