Apprentice Mumbai, India;DLF Cyber Park,Sector 20 (739615); Madhapur, Hyderabad; Road 1-D, Zone 1; Chennai, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba\_continuum/job/Mumbai/Apprentice\_25044841) **Job Description:** The Application Production Services & Engineering (APSE) organization meets the needs of Bank of America’s clients and employees by working alongside development technology teams to design, implement and support cutting-edge applications and infrastructure. Our APSE teams provide application support services and engineering, alongside Core Technology Infrastructure (CTI) team to ensure availability of services such as network, cloud and compute capacity, enterprise storage and databases used to host trading applications, payment systems, mobile applications, and other end-user applications. Additionally, our APS&E teams also provide non-technical services such as market data services & operations, business operations, portfolio & infrastructure delivery project management, incident, change and problem management. Our focus is on providing our clients with innovative, safe, and secure solutions by leveraging the most advanced technology tools, coupled with the creativity of our technology teams. Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technical Analysts will build foundational experience in network, systems, application, access requests, production support, or security engineering. **Skills exposure/Opportunity to work in areas such as:** + **Production Support** : _L1/L2 support, ITIL, Incident Management, IBM WebSphere, Mainframe, Unix, Autosys, Dynatrace, Splunk, Triage, incident coordination, log analysis_ **Responsibilities** **:** Candidates will get an opportunity to work with APS&E, Performance Engineering & Capacity Management group for analyzing performance/capacity/tools development of multiple applications in an agile environment. + Provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. + Understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies. + Application Monitoring - Respond to alerts & incidents, and escalate in a timely manner + Understand the basic functionality of Business and its dependent upstream and downstream requirements – work with key stakeholders to ensure that the business queries are answered and resolved within defined SLA + Working to resolve problems and incidents of varying complexity to enable smooth operation + All aspects required to process batch production within application services + Proactively monitor application availability, performance, response time, exceptions, faults and failures using a range of proprietary as well as third party monitoring tools + 24/7 Production control to ensure applications are available and running at peak efficiency + Provide usage trend analysis and status reports + Be part of incident Triages, provide relevant information and proper communication to stakeholders **Requirements** **:** **Educational Qualifications: Eligible Final year students from the Class of 2026 ONLY** + **Degree Type: BTech, B.E** + **Major Specialization:** Computer Science, Computer Engineering, Information Systems + **CGPA:** 80% in the last semester OR CGPA of 8 on a scale of 10 in the last semester with no pending backlogs **Certifications:** Good to have if any **Work Experience:** No work experience, freshers only **Foundational skills:** Good to have a background or knowledge in programming / scripting (e.g., Python, XML, JavaScript, Windows PowerShell), basic operating system commands (e.g., Windows / Linux) and databases (e.g. SQL), and analyzing datasets (e.g., Excel, SPSS, SAS etc.), Cloud DevOps skills. **Desired Skills:** + Java / J2EE, .NET, C#, VB .Net, ASP.NET, IIS and Azure, Unix, Linux, Shell Scripting, AutoSys, Mainframe, JCL, CA7 etc. + Familiarity with IT infrastructure i.e. Networks, Storage, Unix systems + Knowledge of ITSM / ITIL processes with good production support mind-set + Basic understanding of SQL queries and databases (MSQL, Oracle etc.) + Understanding of SRE capabilities, Splunk, AppDynamics, Dynatrace, Perfmon, LoadRunner Enterprise- LRE (Performance Center) etc + Good analytical skills, problem solution mindset and ability to recognize areas for automation and optimization + Learning - ability to pick up new skills and functionalities and work independently + Have the willingness and aptitude to work in global distributed teams ------------------------------------------------------------------------------------------------------------------------------ The Core Technology Infrastructure (CTI) organization meets the needs of Bank of America’s clients and employees by working alongside development technology teams to design, implement and support cutting-edge applications and infrastructure. Our CTI teams provide core services such as network, cloud and compute capacity, enterprise storage and databases used to host trading applications, payment systems, mobile applications, and other end-user applications. Additionally, our CTI teams also provide non-technical services such as business management, infrastructure delivery project management, and business risk control. Our focus is on providing our clients with innovative, safe, and secure solutions by leveraging the most advanced technology tools, coupled with the creativity of our technology teams. Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technical Analysts will build foundational experience in network, systems, application, access requests, production support, or security engineering. **Skills exposure/Opportunity to work in areas such as:** + **Infrastructure Support** : _Infra support, provisioning asset lifecycle, monitoring tools, Network routing, switching, Splunk, Windows server admin, Linux, VMware, Firewall, Shell scripting_ **Responsibilities** **:** Responsible for deploying and supporting core infrastructure that underpins the daily operations of the entire bank, from networks, hosting, cloud platforms and mainframe. You will also work with various platform teams and Business Technology Groups to help build out automated processes. Work within and across various teams within Global Technology to manage bank’s core infrastructure in one of the following teams: + Hosting, Application & Database Services: Infrastructure capacity planning, Windows/ Unix/ Cloud Operations, Storage and Database Management + Network Services: Internal/ External Network Management, Network Service Assurance + Business Operations: Business Management, Financial Management, Risk and Controls + Datacenter Services and Portfolio Management: Datacenter Projects and Operations, Infrastructure Project Management + Mainframe Services: Mainframe Engineering and Operations Other responsibilities include the following: + Manages and prioritizes assigned tasks + Executes procedures reliable, responds with urgency, and escalates appropriately to senior team members + Opens triage bridge line, updates bridge board, engages teams as required + Monitoring all installed systems and infrastructure + Maintains solutions that are aligned to security, redundancy, and archiving blueprints and strategies + Supports client onboarding + Proactively ensures the highest levels of systems and infrastructure availability within a technical domain + Responsible for event management and request fulfilment + Supports change activities + Writes and maintains documentation **Requirements** **:** **Educational Qualifications: Eligible Final year students from the Class of 2026 ONLY** + **Degree Type: BTech, B.E** + **Major Specialization:** Computer Science, Computer Engineering, Information Systems + **CGPA:** 80% in the last semester OR CGPA of 8 on a scale of 10 in the last semester with no pending backlogs **Certifications:** Good to have if any **Work Experience:** No work experience, freshers only **Foundational skills:** Good to have a background or knowledge in programming / scripting (e.g., Python, XML, JavaScript, Windows PowerShell), basic operating system commands (e.g., Windows / Linux) and databases (e.g. SQL), and analyzing datasets (e.g., Excel, SPSS, SAS etc.), Cloud DevOps skills. **Desired Skills:** + Production Support, Solution Design, DevOps Practices & Automation, App & Infrastructure Architecture + Candidate good at problem solving and analytical skills + Can implement solutions based on requirements or based on one’s own innovative ideas + Have the willingness and aptitude to work in global distributed teams + Have attention to detail and strong work ethics Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.