Position Summary: Under the direct supervision of the Appointment System Coordinator, schedule and cancel appointments in accordance with facility policies and procedures. Perform relate clerical activities and communicate with medical staff as necessary. Heavy telephone volume-Answer 20 or more incoming call per hour in courteous, professional manner, determining the disposition of the call and process per protocol. This includes + schedule and/or reschedule appointments of various services via Healthconnect/ PARRS systems and messaging clinic personnel or physicians using email. Must apply and retain thorough knowledge of all policies/procedures. Must convey proper information and/or instructions to patients. Perform varied clerical work involving a high degree of independent judgment, speed and accuracy. Maintain a calm and helpful attitude and reassure the patients as necessary. MAKING APPOINTMENTS Secure written appointment request and accept other appointment requests. Evaluate appointment request and determine type of appointment needed. Contact patient for clarification when necessary. Make appointment in accordance with facility policy and the Booking Appointments PAT section of the PARRS Operators Manual. Refer patient to nurse or other provider when indicated. When necessary complete chart locators and route to chartroom. Grade 03 Basic Qualifications: Preferred Qualifications/Experience (preferred but not required based on standard 25 wpm One year experience in the health care environment or a position of equivalent responsibility which provides the knowledge, skills and abilities of this position. + Knowledge of KPMC operational procedures preferred. + Experience in dealing with the public demonstrating effective telephone communication skills. + Ability to follow standard clinic procedures and perform varied clerical duties involving a degree of independent judgment requiring speed, accuracy and follow through. + Ability to perform job functions without constant supervision. + Ability to cope with the every day pressure of direct contact with patients and/or family members under stress and handle emergency situations. + Ability to demonstrate effective oral and written skills in the English language. + Ability to sit and use a computer terminal for extended periods of time and wear telephone headset. + Must be service-oriented individual and maintain the highest level of courtesy to patients, members, staff and co-workers. + Must be dependable, personable and able to meet the public amicably. + Good references demonstrating stability and excellent attendance. + Medical terminology certificate preferred or good knowledge of medical terms used in a medical office. COMPANY: KAISER TITLE: Appointments Clerk LOCATION: Redwood City, California REQNUMBER: 1367985 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.