POSITION SUMMARY 

The Appointment Scheduler is responsible for supporting the appointment desk with operational tasks within the internal Transportation Management System, general appointment desk maintenance and any additional structured work assignments required. They are accountable for completing all assigned tasks with accuracy and timeliness. The Appointment Scheduler is expected to handle any internal or external communication with professionalism and courtesy.  

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website) 

Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer 

Provide timely and professional written and verbal responses to customer requests 

Monitor any team mailboxes 

Resolve simple exceptions to any pre-defined processes 

Make appointment and date changes as requested by the customer within the Transportation Management System 

Run, format, and distribute any reports to the appropriate internal or external parties as required 

Contributing to projects that utilize the enterprise project-based delivery model 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School Diploma or GED 

Ability to travel up to 15% (on occasion) 

Fluent in Spanish and English (written and verbal) 

Preferred: 

Proficient in Microsoft Office Suite of programs 

Ability to work a flexible schedule on occasion, including overtime hours when requested 

Work and/or project experience in Supply Chain, Transportation, and/or Logistics 

Ability to think critically and solve problems quickly and accurately 

Ability to work in a team oriented, fast-paced and dynamic environment 

Strong written and verbal communication skills 

Customer service experience  

Collaborative workstyle and customer-centric approach is essential to be successful in this role 

Values a diverse and inclusive work environment 

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.