**POSITION** **SUMMARY** The Appointment Scheduler is responsible for supporting the appointment desk with operational tasks within the internal Transportation Management System, general appointment desk maintenance and any additional structured work assignments required. They are accountable for completing all assigned tasks with accuracy and timeliness. The Appointment Scheduler is expected to handle any internal or external communication with professionalism and courtesy. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: + Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website) + Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer + Provide timely and professional written and verbal responses to customer requests + Monitor any team mailboxes + Resolve simple exceptions to any pre-defined processes + Make appointment and date changes as requested by the customer within the TransportationManagement System + Run, format, and distribute any reports to the appropriate internal or external parties as required + Contributing to projects that utilize the enterprise project-based delivery model + Other duties or responsibilities as assigned according to the team and/or country specific requirements **QUALIFICATIONS** Required: + High School Diploma or GED + Ability to travel up to 15% (on occasion) + Fluent in Spanish and English (written and verbal) Preferred: + Proficient in Microsoft Office Suite of programs + Ability to work a flexible schedule on occasion, including overtime hours when requested + Work and/or project experience in Supply Chain, Transportation, and/or Logistics + Ability to think critically and solve problems quickly and accurately + Ability to work in a team oriented, fast-paced and dynamic environment + Strong written and verbal communication skills + Customer service experience + Collaborative workstyle and customer-centric approachis essential to be successful in this role + Values a diverse and inclusive work environment CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. **Benefits** We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .