**Job Description:** The requirements and responsibilities for all aspects of Application Support for CISO CSEA Application (Qualys) Support, to include (but are not limited to) the following: • Maintain and support applications and their operating environments within published SLOs and OLAs • Respond to Incidents and problems (INCs) per defined standards (Process Control Manuals) • Execute Changes (CHGs) per defined standards (Process Control Manuals) • Ensure the guaranteed availability of applications for the users • Support of offsite business recovery and technology disaster recovery testing • Assist in ensuring technology management policies are adhered to; may provide technical solutions on application problems • Recommend solutions that can impact overall outcome of application support. **Key Responsibilities:** + Systems and end-user Support: Supporting day-to-day issues that occur AppSec production systems. Analyzing issues, highlighting limitations and solving problems of a fast paced environment. The problems that manifest from Production Monitoring, User Queries, Ad-hoc Support, other Application Support and Problem Resolution. + Dealing directly with end-users through User Requests and Queries. + Be a part of global team to provide overnight/weekend support for the applications on a rotational basis. + Specific daily responsibilities will include: + Responding to the user, business, and engineering inquiries via Teams + Responding all Support Emails + Addressing Incident Tickets raised to the group + Tracking all identified bugs in a suitable tracking tool + Executing reoccurring Support Tasks + Monitoring of application processes + Producing Ad-hoc Data Reports + Performing Data Analysis + Performing root cause analysis + Liaison with 2nd and 3rd level support/engineering teams as well as downstream technology teams + Document solutions profile for support library/knowledge base + Capacity Planning and Performance Monitoring for the production environment + Managing releases and changes into the production environment **Knowledge/Experience:** + 4 or more years in an operational Support role + Able to work as part of a team and alone. + Flexible and adaptable with good communications skills. + Good Analytical/Problem solving skills + Level head, even demeanour. **Skills:** **For those with Microsoft Team Foundation background:** + Windows, RHEL, and OSE experience + Database experience in Oracle, MSSQLServer, and/or Postgres + Experience with WebServices + Office Applications – Excel, Word, Powerpoint, Confluence, Cognos, ServiceNow **Desirable:** + Vulnerability Scanning Experience + CI/CD Pipeline and/or DevSecOps experience + Experience with vendor SaaS systems ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.