The Data Solutions organization aims to support Citi on its journey to adopt a data driven culture by delivering innovative technology solutions and simplifying access to quality data and business intelligence. The Data Solutions Production Management organization provides business critical application management and support to our SMBF clients globally. We pride ourselves on delivering industry leading technical and operational excellence by applying engineering, innovation, learning, risk management and automation across our systems and user environments. Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits. **Responsibilities:** + The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. + Maintains application systems that have completed the development stage and are running in the daily operations of the firm. + Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. + Start of day checks, continuous monitoring, and regional handover. + Perform same day risk reconciliations + Develop and maintain technical support documentation. + Identifies ways to maximize the potential of the applications used + Assess risk and impact of production issues and escalate to business and technology management in a timely manner. + Ensures that storage and archiving procedures are in place and functioning correctly + Formulates and defines scope and objectives for complex application enhancements and problem resolution + Reviews and develops application contingency planning to ensure availability to users. + Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. + Participate in application releases, from development, testing and deployment into production. + Engages in post implementation analysis to ensure successful system design and functionality. + Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact. + Ensures essential procedures are followed and helps to define operating standards and processes. + Act as a liaison between users/traders, interfacing internal technology groups and vendors. + Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. + Acts as advisor or coach to new or lower level analysts. + Provides evaluative judgment based on analysis of factual information in complicated and unique situations. + Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. + Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. + Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. + Performs other duties and functions as assigned. + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 5-8 years experience in an Application Support role. + Experience installing, configuring or supporting business applications. + Experience with some programming languages and willingness/ability to learn. + Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization + Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. + Demonstrated analytical skills + Issue tracking and reporting using tools + Knowledge/ experience of problem Management Tools. + Good all-round technical skills + Effectively share information with other support team members and with other technology teams + Ability to plan and organize workload + Consistently demonstrates clear and concise written and verbal communication skills + Ability to communicate appropriately to relevant stakeholder **Education:** + Bachelor’s/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $96,400.00 - $144,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Jul 16, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._ _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.