ESSENTIAL RESPONSIBILITIES:
•    Ensure compliance with manage the Job Cycle (MtJC) process
•    Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.)
•    Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
•    Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
•    Design a job program, including risk mitigation plans and contingency plans, that can meet the client’s objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes
•    Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client’s objective is communicated to the client using the appropriate channels/processes for the respective client
•    Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
•    Provide on-demand support in accordance with product portfolio or on-call schedule for job execution
•    Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place
•    Work on Field Incidents related to products/services
•    Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions
•    Ensure timely incident management to enable fast customer issue resolution and cash collection
•    Advise on product improvement opportunities for repetitive component/product failures 
•    Responsible for providing sales support and product application recommendations
•    Product line specific responsibilities as applicable
•    Handles special projects as required
QUALIFICATIONS/REQUIREMENTS:
•    Bachelor’s degree in science, technology, engineering or mathematics
•    Excellent leadership, strong interpersonal, influencing and planning skills
•    Ability to be on call outside of normal business hours
•    Ability to work in a global matrix organization
•    Excellent communication and presentation skills
•    Strong organizational, analytical and problem solving skills
•    Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.)
DESIRED CHARACTERISTICS:
•    Significant operational experience
•    Comfortable presenting in front of an audience of experienced peers
•    Ability to manage, develop, coach, and mentor teams across organizational boundaries
•    Ability to learn and use various computer tools to prepare data and visualizations for analysis
•    Ability to work independently

Reports To: Service Delivery Technical Manager