Company Profile:

Linnaeus is a forward-thinking partnership of highly respected Primary Care and Referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession.

We are all individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A BETTER WORLD FOR PETS.

At Linnaeus we carefully select the practices we partner with to ensure the highest levels of patient care across our group. Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We work with different types of practices, in every field of veterinary medicine, including small animal, farm and equine.

We also have our Five Principles which form the foundation of how we do business today and every day and we put these at the centre of every decision we make.  This means:

We are committed to Quality of work and contributions to society.We embrace our Responsibility (as individuals and a company) to act now.We base decisions on Mutuality of benefit to our stakeholders.We harness the power of Efficiency to use our resources to maximum effect.We have the financial Freedom to make our own decisions, unrestricted by motivations of others.

Overview

Linnaeus has grown rapidly through acquisition, and now is the time to optimize business-as-usual operations. The Applications Engineer role will focus on digital product support, stability, and growth. We are embarking on a digital transformation programme to enhance our capabilities, making it an incredibly exciting time to join Linnaeus. This pivotal role will ensure our applications and systems are supported and maintained to the highest standards.

 

Main purpose & goals

We are looking for a talented Applications Engineer to join our Digital team and support the development and stability of our technology estate in alignment with Linnaeus’ business strategy. This role is pivotal in delivering 3rd line support across our applications and systems, with a strong focus on data platforms, integrations, and automation. The successful candidate will also play an active role in delivering technical solutions as part of wider cross-functional project teams, contributing to the evolution of our digital landscape. Hybrid working is available, with occasional travel to our head office in Shirley or other sites to support business needs.

 

Core Responsibilities

Triage, troubleshoot and resolve application, data and platform issuesProvide 3rd line support for a range of products across the businessConfigure, build, test and implement business services and application-based projectsCollaborate with cross-functional teams to understand business requirements and deliver technical solutionsDeliver application projects independently or as part of a cross-functional teamDevelop and maintain application integrations across systems and environmentsImplement process automation using SaaS or low-code based toolsDocument processes, procedures and best practices for platform and support processesIdentify and implement maintenance and system optimization across application and data platformsWork with peers at Mars Veterinary Health to support investigations or leverage shared servicesSupport and maintain Linnaeus solutions using: PowerShell, Azure Portal, Logic Apps, SQL, Azure Data Factory, Automation ToolsManage and support Azure Services including Event Management, Permissions & Group Management, App Registrations, Storage, Data Share & IntegrationsTroubleshoot and support COTS (Commercial Off-The-Shelf) applications and integrationsDevelop and maintain data integrations and transformation processesCreate and maintain documentation on supported application services

 

Person specification

 

Experience

Essential

Minimum 4 years’ experience in a Service Desk or technical support environment2+ years in 2nd or 3rd line application support, including COTS and bespoke solutionsHands-on experience in application development or SaaS configurationProven track record of delivering technical tasks within cross-functional projectsPractical experience using PowerShell for automationExperience with SQL and data integration/transformation processes

Desirable

Exposure to DevOps tools and practices e.g. CI/CD pipelines (Continuous Integration / Continuous Deployment)Involvement in digital transformation initiativesExperience with other automation tools

Knowledge

 

Essential

Strong working knowledge of Microsoft Azure services including Logic Apps, Data Factory and Azure PortalProficiency in PowerShell scriptingFamiliarity with Agile delivery methodologiesUnderstanding of process automation tools and techniques

 

Desirable

Awareness of cybersecurity best practicesKnowledge of additional scripting languages e.g. Python, JavaScriptExperience with Azure Data Bricks

 

Qualifications

Essential

ITIL FoundationAzure FundamentalsDevOps Foundations or equivalent

Desirable

Advanced Azure certifications e.g. Azure Solutions ArchitectCertifications in other cloud or data platformsFormal training automation or integration technologies

 

 

Skills & abilities

Essential

Excellent communication skills, with the ability to explain technical concepts to non-technical audiencesStrong problem-solving skills and attention to detailAbility to work independently and manage workload remotely

Desirable

Leadership and strong mentoring capabilitiesEffective project/task management skillsAdaptability to changing environments and priorities

 

 

Other qualities

Essential

 

Credibility and strong personal impactFlexible, proactive and confident in navigating changeStrong interpersonal skills and ability to build effective working relationships across teams

 

Desirable

Collaborative mindset with a focus on continuous improvement

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Salary Value: £51,322.00;

Salary Description: Starting from;