Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

Summary

We are looking for an experienced Analyst to play a key role in managing and optimizing our Manhattan Active Omni (MAO) Order Management System (OMS). This role will be responsible for day-to-day operational support, functional analysis, enhancements, and project participation to ensure OMS capabilities fully support business and customer needs.

The Analyst will collaborate closely with key business partners, store operations, IT teams, and Manhattan Associates to ensure efficient order lifecycle management and seamless integration with other enterprise systems.

ResponsibilitiesMonitor and manage daily OMS processes, including order orchestration, allocation, fulfillment, and returns.Troubleshoot and resolve OMS-related incidents and integration issues, coordinating with technical teams when necessary.Track, document, and analyze recurring issues to identify root causes and propose solutions.Analyze OMS configurations, workflows, and business rules to ensure they align with operational needs.Gather and document requirements for new features, changes, and enhancements.Perform impact analysis for system changes to assess downstream effects on order flow and integrations.Develop and implement test cases for OMS enhancements, configurations, and integrations (UAT, regression, smoke testing).Collaborate with QA teams to ensure test coverage meets business and technical requirements.Support launch activities, including deployment validation and post-implementation monitoring.Partner with multi-functional teams (eCommerce, stores, supply chain, customer service) to understand needs and translate them into system requirements.Maintain detailed documentation of OMS configurations, workflows, integrations, and steps for solving issues.

Qualifications

1 – 3 years’ experience with an eCommerce Order Management platform, preferably (MAO).Good understanding of eCommerce and Order Management processes and functionalities, and end-to-end order lifecycle managementHands-on experience working with order management teams with data mappings, configurations, validations and application support.Familiarity with application interfaces used for order capture, order fulfillment and management, order tracking and customer interactions.Awareness of different fulfillment channels, supply chain and omni channel customer experiences.Ability to work with different business and technical teams, understand and document requirements and processes and able to own small to medium initiatives working with internal and external business and technical teams.Understanding of testing process, able to write basic test scenarios and test scripts, able to work with business and technical teams on validating functional requirements.Able to triage issues to identify root causes and work with respective teams for issue resolution.Understanding of cloud platforms and APIs and able to use APIs for data exchange between applications, with general usage of API tools, like Postman.Experience working with issue tracking and project management tools, such as JIRA, Confluence, SharePointAble to provide end-user training and documentation around order management processes.Knowledge of SCI Reporting is preferred.End-to-end implementation experience with an Order Management platform is preferred.Technical understanding of cloud implementation projects is preferred.Experience with production rollouts and production support is preferred.EducationBachelor’s degree in Technology or a related field; or combination of equivalent education and experience.

Core Competencies

Lead with Curiosity & HumilityBuild High Performing Teams for Today & TomorrowInfluence & Inspire with Vision & PurposeObserve, Engage & ConnectStrive to Achieve Operational ExcellenceDeliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.401k with company match and Associate Stock Purchase with discountNo-cost mental health and wellbeing support through our Employee Assistance Program (EAP)Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.Tuition reimbursement and scholarship opportunities for post-secondary education programs40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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