Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Provides implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs, this also includes support for analytical software and associated dedicated hardware as well as administrative support for server-based laboratory applications.

Essential Functions and Other Job Information:

Troubleshoots and resolves application-specific support issues.Executes change requests and qualifications.Maintains system documentation.Liaises with and assists senior staff and other internal groups for issue escalation.Job Complexity Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Job Knowledge

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Supervision Received

Normally receives little instruction on daily work, general instructions on newly  introduced assignments.

Business Relationships

Contacts are frequent with individuals representing other departments, and / or representing outside organizations. Contacts involve obtaining or providing  information or data on matters of moderate importance to the function, or the department, or which may be of sensitive nature.

Qualifications:

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualificationTechnical positions may require a certificatePrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

Familiarity with server administration and architecture (Windows Server, Linux) or relational database conceptsFamiliarity with desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc)The ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groupsThe ability to troubleshoot and resolve a wide range of application problems working with senior staffSelf-motivated with the initiative to see issue resolution through to completionBusiness focused approach with strong interpersonal skillsPositive attitude with a commitment to a high quality of workDemonstrated competency to learn new technical skills