Indianapolis, IN, 46202, USA
16 hours ago
Application Support Technician
Description The Application Analyst supports the implementation, maintenance, and optimization of software applications that enable the organization’s afterschool programs, administrative operations, and community engagement. This role bridges technology and mission, ensuring systems run smoothly and staff are empowered to serve children and families effectively. Key Responsibilities Application Support & Maintenance - Configure, test, and deploy program management, CRM, and scheduling applications. - Provide first-level support to staff for application-related issues, escalating complex problems as needed. - Maintain data integrity across systems, including participant records, attendance tracking, and reporting tools. - Document application procedures and create user-friendly guides for non-technical staff. - Support software updates, vendor troubleshooting, and system integrations. Collaboration & Business Process Improvement - Partner with program staff to understand workflows and recommend system improvements. - Assist in aligning applications with organizational goals for efficiency and compliance. - Provide staff training, mentoring, and coaching on technology applications. - Contribute to cross-departmental projects by supporting data reporting, grant reporting, and performance analysis. Systems & Data Oversight - Support integrations between donor management, volunteer scheduling, registration, and financial systems. - Participate in annual set-up of the program registration solution (currently Eleyo) in coordination with finance and customer service teams. - Conduct regular audits to ensure applications and data are accurate and compliant. - Generate scrubbed data reports on a defined cadence for various departments. Skills Application support, Troubleshooting, Technical support, mdm Additional Skills & Qualifications - Experience in a nonprofit or educational setting. - Exposure to reporting tools (Power BI, Tableau, or advanced Excel). - Basic understanding of database concepts and system integrations. Pay and Benefits The pay range for this position is $50000.00 - $55000.00/yr. working on getting information on their benefits Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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