**Job Purpose:** The requirements and responsibilities of the **r** ole includes (but are not limited to) the following: + Investigation of incidents reported across various distributed applications within the Custody business. + Prior working experience in Securities Services business such as in banks is a plus. + Engagement with ITIL processes including Major Incident management, problem management, change management etc. + Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams. + Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems. + Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact. + Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests. + Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc., + Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Splunk, Elastic Search, and ITRS/Geneos Monitoring. + Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production. **Technical Skills** : SQL Server – SQL, Stored Procedures Redis or Oracle or other RDBMS Unix/AIX/Windows Knowledge of MQ Series, NDM / IBM Connect::Direct / Kafka / RabbitMQ Scheduling Tools (Autosys/Control M) ITRS Geneos Monitoring tool knowledge (preferred) AppDynamics (preferred) Knowledge of Cloud technologies (preferred) **Qualifications:** + 3-5 years’ experience in Production Support, and some prior development experience + Practical problem solving and strategic thinking skills + Demonstrated leadership, interpersonal skills and relationship building skills + Proficient using basic technical tools and systems + Good interpersonal and communication skills ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.