Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Change the future with us!

The Application Support Engineer will represent Siemens Industry Software Sdn. Bhd. (DISW) Support by guiding customers in identifying and solving complex issues. This is a technical role that interacts with enterprise level customers, engineers, and managers to isolate and solve complex Manufacturing Execution System (MES) issues through cogent communications.

Roles & Responsibilities:

The support engineer will apply proficient knowledge of Siemens DISW MES software and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools. You will be responsible for setting customer expectations, identifying the problem, isolating the problem and resolving the problem.Responsible for in-depth technical papers and presentations to peers and customer management.  The ability to guide and assist junior support engineers in problem solving is essential. The support engineer will work with minimal supervision on complex issues with wide latitude for independent judgment.Effectively communicate to all parties involved in English and Mandarin Language.Strong problem-solving skills on enterprise level applicationsAbility to learn and apply deep knowledge of Siemens DISW MESWeekly rotating 24/7 on-call support

Technical skills:

.Net (C#, VB) and JavaScript-Read T-SQL and/or PL-SQL- Read only

Preferred Skills:

MES industry experienceMicrosoft SQL Server experienceManufacturing/Automotive/F&B/CPG industry environments experience.Oracle Certifications and/or Microsoft Certifications

Education and Experience:

3 - 5 years in a Customer Support role solving software & application problems.Bachelor's Degree in Computer Science, Computer Engineering, or equivalent experience plus three years of related experience.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.

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