You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

We are seeking a skilled Application Support Engineer to join our team at Sun Life's U.S. Group, Enrollment, and Claims business areas.

This role is critical in maintaining and enhancing our suite of applications, ensuring smooth operations and excellent customer satisfaction.

Key Responsibilities:

Provide comprehensive support for application maintenance and enhancement activitiesManage and resolve application tickets, system defects, and enhancement requestsAssist in major incident resolution and release managementFacilitate communication between business users and IT teamsConduct system health checks and manage support ticket queuesParticipate in project transitions, disaster recovery events, and release management activitiesDevelop temporary workarounds for business users when neededContribute to process improvement initiatives and regulatory compliance efforts

Ideal Candidate Profile:

BS/BA degree or equivalent experience3+ years of progressive experience in an analyst role or business role using web/client server applicationsStrong communication, customer service, analytical, and problem-solving skillsAbility to work effectively with partners across different time zones and locationsSelf-motivated with excellent workload management and prioritization skillsProficiency in communicating with both technical and non-technical stakeholdersExperience with benefit administration platforms, preferably WorkdayFamiliarity with AWS application logs, claims processing, and APIsKnowledge of Microsoft SQL or XML is a plus

Additional Requirements:

Willingness to participate in an on-call rotation program for critical application supportAbility to manage tasks associated with project transitions and release managementStrong understanding of business processes and functional knowledge in the insurance industry

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!  

  

Life is brighter when you work at Sun Life  

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more  

Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account   

A flexible work environment with a friendly, caring, collaborative and inclusive culture   

Great Place to Work® Certified in Canada and the U.S.   

Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running  

   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

   

Salary Range: $78,200 - $117,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

  

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.  

  

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.   

Job Category:

IT - Application Development

Posting End Date:

25/07/2025