Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.
Responsible for maintaining applications, supporting and training users for system(s) and applications usage. Responsible for complex troubleshooting and resolution of critical enterprise systems. Utilizing Tier 1-3 resolution practices, works with users across the business to resolve system issues. Assists the business with identifying system enhancement opportunities and related impacts, and performs release management on these enhancements
Actively and consistently supports all efforts to simplify and enhance the customer experienceDevises or modifies procedures to solve complex problems considering capacity and limitations, operating time, and form of desired resultsResponsible for ensuring the performance and reliability of applicationsPerforms troubleshooting for hardware, software and system problemsParticipates in projects to implement or enhance systems and applicationsAssists in defining user requirements, coordinating system-wide updates and installing upgrades and patchesMaintains application securityMonitors and maintains performance metrics for system features; recommends and takes corrective/preventive actionsPerforms configuration, change management and testing activities as requiredConsults users on technology changes that will impact work processes
Demonstrated verbal and written communication skillsProcess driven and has eye for detailDemonstrated understanding of application securityDemonstrated analytical skillsAbility to multi-task and remain productive in a results-driven service oriented environmentExperience supporting internal applications like Sales Force, XG, Pilot AOS.Ability to troubleshoot IT Software and Hardware
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
IPC315 2025-61304 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: SPRCH Business Unit: Spectrum Reach Zip Code: 63131
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.