Required Top Skills: + Experience providing level II Support, configuration and troubleshooting for enterprise level applications for users in the field and corporate locations (ERP, Concur, Payroll, FSM, etc) + This consultant will be the Conduit between the field and the L3 team + Embrace shift left methodology where applicable + Experience with user access provisioning and applications access requests (setting access, editing privilege rights for role changes, file permissions, etc.) + Experience troubleshooting Email and collaboration platforms (Citrix, WIFI, TEAMS, M365, etc.) + Experience leveraging IT Ticketing systems with ServiceNow being the preferred option Description We are currently seeking an IT Support Technician to support our business, the candidate will be responsible for supporting our business in office and in the field. They will be performing a variety of support activities while maintaining strong communication with field & business users around expectations and solutions. We are looking for a professional IT Support Technician that is service/support oriented to support our business. This role will report to the Enterprise Operations Manager. Essential Duties & Responsibilities: To include, but not limited to the following: o Provide support that meets the high expectations of field and business users o Develop new and maintain knowledge articles to teach helpdesk and level 1 teams o Determine best course of action for users based on troubleshooting o Determine hardware specs needed for client while developing client solutions o Prioritize and maintain issues in Service Now for supported staff o Analysis of software use case to determine hardware needs o Develop fixes for problems, test, revise and document fix o Collaborate with cross-functional teams to provide a better experience for the end user o Act and present self as extremely professional o Develop process with new & existing technology o Test hardware configurations o SME for unique technologies; segment specific o Accountable to operational tasks within all aspects of IT space o Document, test, deploy new hardware/software solutions Qualifications: o Bachelor's degree in related field or equivalent combination of education and experience. o Proficient in MS Office; Outlook, Word, Excel, Teams, and Visio. o Strong written and verbal communication skills (English). o Experience in responding with the highest level of professionalism in stressful, urgent situations. o A technical understanding of IT networks, Audio/Video rooms, and IT applications. o Proficient, and/or Thorough understanding of computer-related AV applications, systems, and tools. o Excellent organizational skills and analytic, problem-solving skills. o Impeccable confidentiality, attention to detail, and self-organization. o Self-directed and motivated with a positive and willing attitude. o Ability to troubleshoot technical issues while communication with peers & users o Knowing UiPath or other RPA applications is a plus! Skills Application support, Support, Troubleshooting, Customer service, Microsoft Top Skills Details Application support,Support,Troubleshooting,Customer service,Microsoft Additional Skills & Qualifications N/A Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.