Administrator I, Production Application Position Summary We are seeking a detail-oriented and proactive Administrator I, Production Application to support and maintain our production print applications and ensure seamless interoperability with workstations, print services, and business operations. This role is ideal for someone with strong technical writing, communication, and troubleshooting skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities · Provide first-line support and escalate issues as needed. · Collaborate with internal teams and third-party vendors to resolve issues. · Document procedures, write instructional materials, and standardize processes. · Analyze user experience issues and recommend improvements. · Coordinate application updates and communicate with stakeholders. · Monitor software applications and create maintenance schedules. · Develop no-code workflows and scalable solutions for moderate complexity requirements. Required Skills & Competencies · Technical Writing: Document procedures, handle tickets, and communicate clearly. · Reliability: Consistent attendance, timely responses, and trust-building with stakeholders. · Business Analysis: Scope requirements, estimate timelines, and diagnose UX issues. · Communication Skills: Clear, confident communication with users and teams. · Technical Skills: Application support, troubleshooting, and no-code development. · Leadership Skills: Prioritize tasks, mentor peers, and maintain positivity under pressure. Qualifications · High School Diploma required; Associate’s or Bachelor’s degree preferred. · 5+ years of experience in the print industry strongly preferred. · IT Help Desk experience (application & hardware support). · Technical certifications (e.g., A+, Network+, MCP, MCSE) are a plus. · Proficiency in Microsoft Office and familiarity with various operating systems and networks. Working Conditions · Office environment with standard lighting and noise levels. · Minimal physical effort; occasional lifting of items under 10 lbs. · Requires strong focus, attention to detail, and the ability to manage multiple tasks. Why Join Us? · Be part of a collaborative and innovative team. · Opportunity to grow your technical and leadership skills. · Make a direct impact on business operations and client satisfaction. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.