Job Description Provide operational support: for lottery software applications, including troubleshooting issues and resolving outages  Manage Service Requests: Register, handle, and follow up on incoming service requests and incidents to ensure timely resolution  Execute and monitor recurring daily operational tasks and system events  Track progress and ensure continuity of issue resolution and related activities  Support complex technical tasks and collaborate closely with other resolver units and external partners  Participate in incident and outage calls as needed  Reporting: Generate and maintain regular operational reports Salary Range: 45,000.0 - 55,000.0 GBP We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Technical:  5+ years of experience in a similar or related role  Experience in operating and supporting complex IT systems and applications o Basic knowledge of Linux, Windows, SQL, and scripting o Familiarity with ITIL-based processes and functions Non-Technical:  Willingness to travel occasionally (12 times per year)  Flexible to work outside regular business hours and provide standby support  Detail-oriented, resilient, and committed to high-quality, responsible work  Able to perform well under pressure and collaborate effectively within a team Degree in IT or Telecomm with 12 years of relevant experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.