At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Application Integrator L2 Administrator / Engineer (APIs & Protocols)
Location: Bangalore, Hyderabad, Chennai, Pune
Role Overview:
The Application Integrator L2 Administrator is responsible for advanced design, management, troubleshooting, and optimization of enterprise application integrations. This includes API management, middleware integration, and protocol‑based connectivity across heterogeneous systems. The role requires deep expertise in integration technologies, strong problem‑solving skills, and the ability to resolve complex issues independently while ensuring seamless interoperability between applications.
Key Responsibilities
- Provide L2 support for escalated incidents related to application integrations, APIs, and middleware.
- Design, implement, and maintain API integrations (REST, SOAP, GraphQL) across enterprise applications.
- Manage and optimize integration protocols (HTTP/S, FTP/S, MQ, JMS, TCP/IP).
- Administer and enhance API gateways and integration platforms (MuleSoft, Apigee, Azure API Management, WSO2).
- Troubleshoot complex issues related to data exchange, authentication, and connectivity.
- Conduct performance tuning, capacity planning, and monitoring of integration workflows.
- Implement security controls for APIs and integrations (OAuth, JWT, SSL/TLS, certificates).
- Automate integration tasks using Python, PowerShell, or Ansible.
- Collaborate with application, infrastructure, and security teams to ensure seamless interoperability.
- Lead root cause analysis for integration failures and document resolutions.
- Maintain knowledge base and documentation for integration patterns, APIs, and troubleshooting guides.
6–8 years of experience in application integration with strong L2 expertise.
- Hands‑on experience with API design, development, and management (REST, SOAP, GraphQL).
- Strong knowledge of integration protocols and middleware platforms (Apache Kafka, IBM MQ, Tibco, MuleSoft).
- Expertise in authentication, authorization, and secure data exchange.
- Experience with cloud integration services (Azure Logic Apps, AWS API Gateway, GCP Apigee).
- Familiarity with DevOps pipelines and CI/CD integration deployments.
- Proficiency in scripting and automation for integration tasks.
- Solid understanding of networking concepts, firewalls, and load balancers.
- Ability to lead critical incident resolution and mentor junior integrators.
Preferred Qualifications
- Certifications: MuleSoft Certified Integration Architect, Apigee Certification, Microsoft Certified: Azure Integration Services.
- Experience with event‑driven architectures and microservices integration.
- Exposure to monitoring tools (Splunk, Dynatrace, AppDynamics) for integration visibility.
- Knowledge of ITIL processes for incident, problem, and change management.
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Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.