**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** * As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Your primary responsibilities include: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development **Required technical and professional expertise** * Experience in Implementation, and design ServiceNow CSM solutions * Experience in CSM Application related integration use cases * Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage * Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB * In-depth experience and solutioning capabilities using Scoped Application **Preferred technical and professional experience** * Expertise in ServiceNow ITSM product * Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server * Should have CSA, CAD and CIS-ITSM Certifications IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.