**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** * Work on the analysis, customization and implementation of Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud, etc.) * Work with business and technology teams to understand requirements and propose technical solutions * Perform configurations, develop flows, validation rules, reports and dashboards * Support the integration of Salesforce with other legacy systems or external platforms * Ensure the quality of deliveries and adherence to security and compliance policies * Participate in testing, training and post-implementation support * Proven experience with Salesforce as an administrator, consultant or functional specialist * Knowledge of modules such as Sales Cloud, Service Cloud and/or Marketing Cloud * Experience with integration tools (e.g. MuleSoft, REST/SOAP APIs) * Salesforce certifications (e.g. Administrator, Platform App Builder, Sales Cloud Consultant) are highly desirable * Ability to work in agile environments (Scrum, Kanban) * Good communication, proactivity and focus on results. **Required technical and professional expertise** * Experience in Salesforce Communications Cloud, with an emphasis on Order Management and Omnistudio * Profile committed to building and maintaining solutions aligned with business needs * Mentality focused on continuous improvement, teamwork and constant learning * Desirable knowledge in CPQ and EPC, with a focus on supporting product configuration and understanding catalogs in an organized and efficient manner. **Preferred technical and professional experience** * Experience with Salesforce CPQ, Field Service or Experience Cloud * Knowledge of languages such as Apex, Visualforce or LWC. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.