**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** Skills Required: Strong experience with Genesys ConneX Framework, Genesys SIP, Tlib protocol, and the Genesys proprietary event model. Proficiency in Python, JavaScript, and Java, Experience with ReactJS/Angular for UI development, Knowledge of REST APIs **Required technical and professional expertise** Providing client support for contact center applications involves addressing client inquiries, resolving issues, and ensuring client satisfaction. This includes conducting training sessions, creating support documentation, and offering technical assistan **Preferred technical and professional experience** None IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.