**Job Summary:** We are seeking an IT System Analyst to assist with the PICIS surgical application pertaining to usability, enhancements, testing, go-lives, hyper-care, vendor relations, and support to ensure business partner and stakeholder expectations are met. **Key responsibilities include:** + Serve as a point of contact for the PICIS application + Understand the current state of the PICIS + Understand application contract terms and hold vendor accountable + Ensure application meets business partners and stakeholders expectations + Define, develop, and submit enhancements + Perform testing and validations + Work with the vendor to ensure code defects are resolved + Define and submit upgrade requirements along with hyper-care plans + Adhere to change management governance policies + Support and troubleshoot the application incidents + Manage problem tickets and supply root cause analysis + Engage in service restorations and downtime recovery + Communicate timely and accurate status of application health + Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs + Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement + Support review of applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals + Educate peers and business partners on department methodologies and drive adoption of standard process **Required:** + Customer focused to align services with customer needs + Strong understanding of the PICIS application + Ability to understand and work an IT Service Management queue entering appropriate documentation and path to resolution + Ability to define enhancement requests and execute through the CHS pipeline + Excellent verbal and written communication, presentation and customer service skills + Ability to handle pressure to meet business requirement demands and deadlines + Critical thinking in problem solving + Ability to work independently and in a team environment + Organizational awareness and the ability to understand relationships to get things accomplished more effectively + Results oriented mentality to drive accurate deliverables while taking responsibility for the outcomes **Preferred:** + Experience the ServiceNow platform + Application product ownership experience + Strong relationship management experience + Project management experience/certification + 2 or more years in an application portfolio/services management role **Qualifications and Education Requirements:** + Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.