At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short DescriptionProvides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically. Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts. Participates in testing activities, executes test scripts, and documents test scripts. Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
Experience Required0-2 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary
Clinical knowledge/experience a plus but not required
Education RequirementsBachelors preferred
Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
0-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
RN, PT, OT, MA, LPN. preferred
Healthcare experience in hospital, medical practice, or health system.
Radiant and Cupid certification required within 1 year of date of hire
Special RequirementsRadiant and Cupid certification required within 1 year of date of hire
Excellent written and verbal communication
Ability to effectively translate IT terminology and processes with key stakeholders
Strong customer service skills
Ability to multitask in high pace work environment
The New Jersey Pay Transparency Act requires disclosure of the range of pay for this position, which falls within the provided pay grade range. A salary offer will vary based on the job role, applicants experience, qualifications and skills, equity and market data.
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
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