JOB SUMMARY

Application Analyst, Plant Technology Solutions.  Implements and supports software for plant data collection and reporting. Key duties include software evaluation, integration, upgrades, system interfacing, user support, and lifecycle management. Analysts will work closely with technology planning analysts and business partners to understand requirements and refine into functional and technical designs.  Additionally, Analysts will be responsible for production support, change management, and incident remediation.

Job Experience & Education

              Required

A four-year bachelor's degree in Computer Science, Management Information Systems, Business, Engineering, or a related field required.

Preferred

One or more years of experience with scripting, SQL server, data analytics, and reporting.

 

Technical Skills

Required

Experience with Windows system administration version 2016 and above Fundamental knowledge of networks, firewalls, and related hardware and software Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment Demonstrated knowledge of software delivery life-cycle processes and the ability to apply solution delivery best practices Experience supporting application software solutions running on Windows based client and server operating systems

 

 

Non-Technical Skills:

Able to provide periodic 24x7 on-call support Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams Excellent diagnostic, troubleshooting, analysis, and problem-solving skills with the ability to identify, document, and communicate issues, business requirements, and training material Ability to research solutions to problems with discipline to follow up on anomalies and problem situations Ability to assess the impact of changes and quantify risk to ensure appropriate business and technical decisions are made Flexible, can work under stress with changing direction and with minimal supervision Effectively organizes tasks, manages multiple shifting priorities/details, and meets tight deadlines Takes initiative to understand issues and take corrective actions or make system changes where necessary Ability to learn in a dynamic and fast paced environment. Must also be capable to learn applications in a quick and efficient manner Capacity to learn and apply new technologies, skills and concepts Excellent communication skills (both oral and written) fostering open & proactive communication Ability to build and maintain strong relationships with the Technology Organization and business unit stakeholders with a focus on cooperation & teamwork

 

Knowledge, Skills & Abilities

Strong written and oral English communication skills with the ability to tailor communication as appropriate for the audience. Capable of building productive relationships with teammates and business partners focused on teamwork and cooperation. Often solving problems for end-users, but more frequently equipping them or other partners with knowledge and necessary tools for self-service problem resolution. Familiar with modern software development, source control and change management methodologies. Excellent analytical and problem-solving skills, and ability to diagnose and resolve problems to meet customer service level expectations. Excellent organization and time management skills, to manage time and priorities to effectively respond to the support needs of multiple users, meet upcoming deadlines and commitments. Able to work in a professional environment with limited direct supervision. Strong customer service skills with the capability to manage customer expectations, fulfill commitments and meet project deadlines. Capable of identifying and implementing technical and business orientated process improvements.

Behavioral Attributes

Safety First – Accepts responsibility for the safety of yourself and co-workers Positive Can-Do Attitude – Must be willing to take ownership and full responsibility for duties and work effectively under the pressure of deadlines and shifting priorities Self-Starter – Able to work in a professional environment with limited direct supervision Results-Oriented – Acts with speed and decisiveness; takes initiative does what it takes to meet commitments Commitment to continuous learning and improvement – Stays abreast of new technologies and techniques in the market; Looks for opportunities to improve through strategy and innovation. Other Requirements Some travel will be required Signature of Intellectual Property Agreement is required for all Southern Company Technology Organization employees Participation in random drug/alcohol testing is a requirement for employment Participation in Insider Threat Program (ITP) Work Location – The Energy Center, 3535 Colonnade Parkway, Birmingham, AL, 35243.

This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position