**Position Profile** The **Administrator I, Production Application** is responsible for the daily maintenance and support of production print applications, ensuring their smooth interoperability with workstations, print service equipment, and other business operations. As the first line of support, this individual must demonstrate sound judgment in resolving issues and escalating them when necessary, while maintaining high standards of customer service. **Job Duties and Responsibilities** Install, configure, upgrade, and maintain production print applications and ensure optimal performance. Monitor software applications, document and analyze issues, and develop maintenance schedules. Manage system administration tasks such as setting up accounts and maintaining system documentation. Test new or enhanced applications and hardware, providing feedback to engineering and operations teams. Support internal development teams and engineers with production and client-facing tasks, ensuring end-to-end completion. Provide responsive support to end-user or management requests, with a strong customer service focus. Offer daily support for production print and end-user applications. Handle escalated support issues professionally and escalate further if necessary. Keep users informed of progress on support requests and ensure thorough documentation of troubleshooting steps. Provide remote access support and guidance. Identify and communicate trends in user issues to IT and functional managers. Recommend improvements to applications or hardware to functional management. Demonstrate skills in process automation, printing workflows, and technology efficiency. Act as a liaison between vendors, IT management, helpdesk, and the user community. Develop subject matter expertise in production print applications within the work environment. Compose, edit, and review documentation for process standardization. Create shortcuts, batch files, and sample documents to improve workflow. Develop instructional materials to enhance or implement procedures. Implement temporary workarounds for user issues pending permanent resolution. Maintain a strong working knowledge of Microsoft Office applications. Document and escalate systemic shortcomings in applications, operating systems, or hardware. Ensure consistency of solutions delivered by help desk and engineering staff. Work effectively in ambiguous or undefined work scenarios. Perform other tasks as assigned. **Qualifications (Education, Experience, and Certifications)** High school diploma required; secondary education preferred. Technical certifications (A+, Network+, MCP, MCSE, MOUS) are a plus. Experience in IT Help Desk support (applications & hardware) required. 5 years of experience in the print industry is strongly preferred. **Knowledge, Skills, and Abilities** Proficiency with computer operating systems, servers, and network environments. Familiarity with a wide range of software applications. Ability to write and distribute technical documentation clearly and effectively. Excellent verbal and written communication skills. Strong problem-solving and troubleshooting abilities. Ability to effectively train and support end-users. **Working Conditions, Mental and Physical Demands** Standard office environment with appropriate lighting, ventilation, and noise levels. Must interpret, comprehend, and apply complex information in a fast-paced setting. Primarily sedentary work, with occasional walking, standing, bending, lifting, and carrying of items under 10 lbs (e.g., files, papers, small parts). Moderate dexterity required for routine use of tools and computer equipment (keyboard, calculator, etc.). The above statements are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the position. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.