We have an outstanding Contract to Hire position for anApplicant Services Representativeto join a leading Company located in theRockville, MDsurrounding area. Pay Rate: $25 - $28 The Applicant Services Representative will ensure that all applicants receive extraordinary service when requesting a status, processing an application, or submitting documents or questions; additionally they will provide empathetic, efficient, accurate, and timely service whether in processing or over the phone. Job Responsibilities: + Review, validate, and confirm required documents to process Applications + Review divorce decrees before 1985 + Process status requests timely and accurately + Process applications timely and accurately + Process Verification requests timely and accurately + Calculate benefit + Create appropriate system letters and/or template letters with approval + Submit the company application file for approval or rejection + Interact with a participant via phone or in correspondence to clarify application information + Research Social Security transcripts. + Prepare and send Social Security Authorizations to the Social Security Administration + Process future eligible pensions + Recalculate benefit when necessary due to additional service credits earned either before or after the pension effective date + Research work history when needed and send to Employer Services for social security number merge + Calculate interest for retroactive payments + Back up for contact center when needed + Regularly communicate with the Company Applicant Services Supervisor + Process an average of 30 applications and/or 40 status requests and/or 35 items from the Review queue and/or 45 items from the Spouse queue per day + Other duties as assigned Basic Hiring Criteria: + 2+ years of progressive benefit fund experience preferred + Bachelor's degree or equivalent experience required + Previous benefit fund experience is strongly preferred, but not required + Reviewed 06/2025 + Taft-Hartley Trust Fund experience preferred + Listens well with the ability to communicate effectively both in verbal and written communications + Presents a professional image in the office + Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor + Responds promptly to operations leaders and stakeholders to facilitate informed decision-making + Troubleshoots assigned issues, gathers evidence and investigates all relevant information with participants, vendors, and internal departments to resolve the problem in a cooperative and collaborative manner Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance