Telemedicine — Inbox Management — Arizona

 

PRIMARY FUNCTION

Responsible for addressing inbox content for clinicians in Arizona, including tasks such as patient telephone and portal messages, providing telehealth patient care as needed, addressing documents, medication refills, and referral requests. Assist nurse triage and MA document management tasks as time allows. May need to flex roles and responsibilities to different regions as licensure allows.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Work collaboratively with other roles in the Inbox Management Team to review and sign requested documentation from patients and families, including but not limited to, school/sports/camp forms, letters of medical necessity, DME approvals, and Plans of Care.
Review new referral requests and referral renewals for patients, by reviewing in-office clinician documentation and communicating with the referral team if a referral may be processed or patient scheduling team if an appointment is needed.  
Collaborate with Medial Assistant intake staff and triage RNs to answer more complex telephone and portal messages via portal or telephone as per protocol.
Identify the need for telehealth or office appointments and communicate with support and scheduling teams to schedule patients appropriately.
Address medication refill requests, evaluate if a prescription can be sent and message resolved or communicate with the scheduling team if an appointment is needed. This includes, but not limited to, oral contraception, chronic care prescriptions as well as ADHD prescriptions depending on region.
Review consulting notes from specialists, ensure the chart problem list is updated, and the PCP is communicated with as needed.
Provide back-up support to the PCPs in the offices for assistance with urgent requests, including, but not limited to, radiology callbacks, ER callbacks, critical lab review.
Review lab results and contact patients with results and medical advice, document appropriately in the EMR.
Follow all clinical guidelines as outlined within PA structures.
Build positive collaborative relationships with all Inbox Management Team, Regional and Enterprise clinical leadership, clinicians and staff.
Provide compassionate and excellent care and communication with patients and family
 

QUALIFICATIONS

EDUCATION:

Successful completion of an Accredited Nurse Practitioner or Physician Assistant Program
Physician Assistants must have passed the PANCE certification exam and maintain ongoing certification with PANRE
Nurse Practitioners must be certified by the ANCC or PNCB
 

EXPERIENCE: 

Minimum of 2 years of experience providing direct pediatric primary care
 

LICENSURE / CERTIFICATION: 

A current, unrestricted license in Arizona is required and willing to acquire a license in other states of operation. 
Current certification in Basic Life Support (BLS) required
Must provide verification of eligibility to work in the United States
   

KNOWLEDGE, SKILLS AND ABILITIES

Ability to manage multiple clinical tasks efficiently and effectively.
Ability to provide compassionate and clear communication.
Knowledge of all Compliance documents, including but not limited to the Employee Handbook, Code of Conduct, Compliance Plan, and OSHA Binder.
Proficiency in the use of appropriate computer software and hardware.
Ability to perform job with minimum supervision.
Ability to work in a multidisciplinary team, ensuring that other specialties are included in the healthcare plan.
Ability to maintain quality, safety, and infection control standards.     
 

TYPICAL WORKING CONDITIONS

Working in a remote and/or medical office environment
Involves interaction with management and medical providers
May require sitting, standing, walking, bending, and lifting daily
Potential exposure to communicable diseases with direct patient care
 

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.