Possess knowledge and background in risk and controls management as well as familiarity with regulatory, risk management and/or audit best practices, and looking for a role? This is the opportunity for you!

As a Control Execution Manager in APAC Advocacy and Controls Execution team within Global Banking (GB), you will be supporting the execution of the firm wide operational risk and control framework across the Global Banking Client Service Team.  You are responsible to  provide support on matters related to operational risk management, compliance and operational risk evaluation (CORE), issue management, risk event management, risk reporting, and audit/exam preparedness and collaborate effectively with global teams 

You will utilize the firm wide oversight and control framework and protocols for strengthening the Global Banking Client Service control environment, while serving as a Control Execution SME for Global Banking Client Service. 

Job responsibilities

Coordinate with regional GB Client Service teams and Business Control Managers across 14 APAC countries to lead control-oriented initiatives.

Assist in executing the CORE Program, including process mapping, optimization, risk identification, control design reviews, and assessing control testing results.

Support issue management protocols, ensuring GB Client Service control issues (regulatory, audit, compliance, and self-identified) undergo root cause analysis and preventive actions.

Participate in cross-functional triage of technology incidents, risk events, loss events, and data breaches, reviewing root causes and proposing sustainable remediation to prevent recurrence.

Prepare, review, and escalate relevant risk and control metrics.

Build and manage relationships with a broad range of regional Payment’s business staff and managers.

Assist in instituting preventive controls, proactively identify control gaps, and present risk and control concepts, analysis, and deliverables to Client Service staff and managers.

Support regional GB Client Service teams in preparation for audits and exams.

Prepare for and participate in relevant control forums.

Successfully execute programs such as IAS, BCP/DR, UTs, BOTs, and TPO, and coordinate timely updates of procedure documents to align with a managed control environment.

Participate in the dispositioning of complaints, govern the complaints framework, and drive initiatives leveraging AI opportunities within processes and reviews.

Required qualifications, capabilities, and skills

Minimum 3 years of experience in risk, compliance, audit, or operational risk with an understanding of risk and control management, CORE frameworks, issue management protocols, risk event management protocols, and risk governance practices  

Exhibited experience and success operating autonomously in a complex organization.  

Individual must have a strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions - and all three lines of defense. 

Detail-oriented, organized, articulate, and willing to take responsibility

Bachelors degree or equivalent

Preferred qualifications, capabilities, and skills

Knowledge of Payments business products, processes, and best practices