Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

Retail Operations Coordinator with outstanding attention to detail needed for an immediate full-time position representing 2020 Companies and our strategic clients.

We’re hiring a detail-driven Retail Operations Coordinator to support our sales and field teams through payroll processing, reporting, and operational support. In this fast-paced role, you’ll monitor support queues, maintain accurate sales reports, perform reconciliations, and ensure field personnel data is updated on time. You’ll partner closely with the Operations Manager to deliver weekly payroll and reporting while providing responsive support to internal teams. If you’re highly organized, proactive, and advanced in Google Sheets (formulas, VLOOKUPs, pivot tables), we’d love to hear from you.

Our Benefits

Receive $26.00 per hour, paid weeklyWork remotelyHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees' special pricing for multiple clients

About 2020 Companies

For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agency in the US, launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

Monitoring support queues via Monday.com to shift support, when necessaryEffectively process assigned sales payrollsAccurately update information as requested by the sales team in applicable reporting systemsEffectively maintain and distribute reports as requested by the sales teamAnalyze sales reports for accuracy and/or discrepancies prior to distributionCourteously receive incoming internal customer and field associates calls; determine appropriate resolution; escalate or submit for research when necessaryProvide excellent customer service by facilitating and/or providing informal training and feedback to the field teamPerform all other duties as assigned

Performance Measurements:

Partner with Operations Manager to ensure payroll and reporting are accurate and delivered weeklyPerform daily exception and weekly reconciliation reports and audit processes as required by the clientAccurately update field personnel information in a timely mannerEnsure reports generated/distributed are accurate and meet the deadlineWork with the Operations Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the businessProvide training and initiatives from process roll-outs and reportingRemain proactive in anticipating problems and work to resolve them quickly

Qualifications:

Bachelor’s degree or at least 3 years of retail operations, finance, or logisticsExcellent interpersonal and customer service skills; must demonstrate initiative and follow up with customersAbility to create and modify spreadsheets via formulas, V-Lookups, pivot tables, and other advanced Google Sheet functionsSalesforce or similar CRM experience preferredExcellent prioritization, organizational, and time management skills; paying close attention to detailWork within a team environmentDisplay good judgment and problem-solvingExcellent verbal and written communication skillsAbility to work effectively in a team-oriented environmentIntermediate working knowledge of Google Suite

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.