At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Operations

The General Counsel’s Organization (GCO) Operations team integrates operational expertise with business acumen to streamline processes and support diverse practice groups within the GCO. By focusing on risk management, financial management, learning and communications, process optimization, technology and innovation, and several other key areas, this team ensures that the GCO operates efficiently and effectively. As the backbone of the GCO, our support spans strategic advice, legal service delivery, project management and significantly contributes to the GCO’s strategy enabling it to support the broader organization.

Role Summary

The Analyst - Operational Risk will report to Manager – Operational Risk and will be responsible for strengthening the organization’s risk and control environment by independently identifying, assessing, monitoring, and reporting operational risks across supported business processes. The analyst should demonstrate strong stakeholder management and collaboration skills.

Key Responsibilities

Assist GCO Process Owners with the identification and assessment of risks, including the mapping of risks to controls and the execution of risk mitigation plansAssist in specific areas of execution plans for operational risk management within the GCO, including GCO specific guidelines, project plans, addressing control gaps from Compliance Risk Assessments etc.Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the GCO.Help facilitate the understanding and use of the risk governance framework basics across GCO through regular communicationFollow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials.This role within GCO Operational Risk team supports the business with RCSAs, issues and events management. Working closely with a wide range of stakeholders in the business, Compliance and Audit, the successful candidate will support GCO process owners in driving clarity, improving outcomes, sharing best practice, and providing meaningful insights,Collaborate with various risk SMEs, Control Management, Compliance and Second Line teams across enterprise to effectively manage the operational risk.Assist GCO process in IAG audits and second line reviews.Complete Privacy Risk Assessments to assess risk within GCO processes, projects, and third-party engagements.Support ad-hoc projects and governance activities and reviews (e.g., colleague monitoring attestations, Enterprise training completions, Operational Risk Validation reviews, control testing etc.), and drive GCO engagement and completion
 

Minimum Qualifications

 2-5 years of operational risk management experience, ideally within Risk, Internal Audit, Compliance, or related governance functions.Strong understanding of the operational risk lifecycle (RCSA, ORE, Issue Management, PRSA, control testing etc.).Experience in process governance and oversight frameworks applicable to operational risk.Excellent communicator who builds trusted relationships across Legal and partner teams and leads adoption of new ways of working.

Leadership Behaviors

Accountability, integrity, collaboration, promotion of strong risk culture. Act as a trusted advisor to business partners while maintaining independence of thought and effective challenge.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.