At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The Digital Operational Resilience Analyst supports the delivery of the organization’s Digital Operational Resilience Act (DORA) programme for Amex. The role supports key resilience pillars, including Information and Communication Technology (ICT) and Critical and Important Functions (CIF) mapping, incident management support, resilience and scenario testing, third-party risk activities, governance, and training.

The Analyst works under the guidance of Digital Operational Resilience Manager and may focus on one or more activities at a given time, depending on business demand and priorities. Strong organisational skills, attention to detail, project management, process design, and effective communication are critical skills for this role.

Support the maintenance of Critical and Important Functions (CIF) registers and assist with alignment across Business Continuity, ICT, and third-party registers, including periodic refresh activities.

Assist with monitoring and triaging ICT incident notifications, supporting activation of CIF incident procedures and escalation processes where required.

Support coordination of incident response activities, including preparation of information for internal and regulatory reporting.

Assist in the planning and execution of scenario testing and resilience exercises, including documenting outcomes and tracking remediation actions.

Support Threat-Led Penetration Testing (TLPT) activities, including scope assessment preparation and documentation support.

Support maintenance of relevant documents, planning for ongoing refreshes and annual reviews

Assist with governance activities, including preparation of management reports, audit responses, and regulatory information requests.

Support communication and awareness activities related to resilience changes and updates with Legal Entities and relevant stakeholders.

Minimum Qualifications:

1–3 years’ experience in operational risk, technology risk, digital operational resilience, business continuity, or a related area.Basic understanding of ICT risk, operational resilience, or regulatory-driven risk processes.Strong organisational, analytical, and planning skills, with attention to detail.Good written and verbal communication skills.Ability to work collaboratively across teams and adapt to changing priorities.

Preferred Qualifications:

Exposure to DORA or operational resilience frameworks.Experience supporting incident management, resilience testing, or third-party risk activities.Experience working with a European scope

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.