**Duration: 24 months contract, Full-Time** **Employment Type: W-2** **Job Description:** + The analyst role will investigation, analysis and timely resolution of customer deductions/claims. + Provide superior customer service by building collaborative relationships with external customers and internal business partners. + Gain in-depth knowledge of our customer business practices and internal policies/requirements. + Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans. + Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals. + Utilize process excellence tools & technology to identify account revenue trends. + Utilize Microsoft applications i.e.(Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet. + Prepare and effectively present information in various settings and across organizational levels. + Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA. **Responsibilities:** + Will be investigating Deductions + Work with service delivery issues + If product is damaged, must assess if a credit is warranted + Must have experience working with Stakeholders and managing the interactions + Will work with Invoice to Cash Team + Experience in Salesforce, and PRM knowledge would be ideal + Should have some kind of Finance knowledge, or know the FInance side of Supply Chain) + These are customer facing roles + Must have strong Excel skills + Must have excellent communication skills + Must have at least 2 years of experience **Skills:** + Must have experience with Deductions and Claims + Must Have Sap Experience **Education:** Bachelor’s degree **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.