Candidatos ubicados en ciudad de México.
Objetivo General:Brindar soporte operativo y administrativo al área de servicio al cliente, asegurando el correcto seguimiento y gestión de órdenes, cancelaciones, devoluciones, facturación, controles y reportes, contribuyendo a la satisfacción del cliente y al cumplimiento de los procesos internos.
Responsabilidades Principales:1. Seguimiento y Gestión de ProcesosSeguimiento a cancelaciones y ejecución de cancelaciones.Seguimiento de devoluciones y rechazos.Seguimiento de deliveries (interfaz SAP/JDA).Seguimiento de faltantes y líneas canceladas (JDA).Seguimiento de muestras, venta a empleados, exportaciones y facturación.Seguimiento de reservas y liberación de reservas.2. Administración de ÓrdenesGestión de órdenes de servicio.Gestión de órdenes tradicionales Gestión de órdenes drop.Gestión de órdenes E-commerce.Gestión de órdenes moderno.3. Facturación y ControlEjecución de NCR.Facturación de activo fijo y aseguradoras.Generación de UPC.BO Recovery.Facturación aseguradoras.4. Reportes y Actualización de IndicadoresReporte histórico de órdenes y procesos.Actualización y seguimiento de KPI’s.Controles administrativos (histórico, reservas, uuid, KPI’s).Competencias/Requisitos principales:
Comunicación efectiva.Proactividad y seguimiento.Análisis y solución de problemas.Trabajo en equipo.Adaptabilidad y aprendizaje continuo.Organización, atención al detalle y capacidad de trabajo bajo presión.Orientación al cliente y al cumplimiento de objetivos.We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.