**What you’ll do:** This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton’s global business and operations that use SAP/ORACLE application for financial accounting and reporting. The position is responsible for cash applications, analyzing deductions, collections with a high degree of efficiency and quality for Eaton business units. This position is responsible for managing Accounts Receivable activities – cash applications, deductions, collections etc. while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits. "Driving customer satisfaction by ensuring accounts receivable activities are performed as per customer expectations and service level agreements Perform all required cash application activity for all GLOBAL CREDIT & COLLECTION ledgers within GLOBAL CREDIT & COLLECTION scope using multiple ERPs including Oracle and both automated & manual application if necessary. Invoices should be closed in a timely manner to comply with all AR SLAs for cash application. Post cash receipts for bank transfers, netting intercompany and cheques using information indicated on the bank statement and customer remittance advice to identify the invoices to match. Ensure processes are fully documented including any remittance or receipt level specific variance, along with an understanding of the background to these variances to ensure optimum standard processes Perform query management/resolution/root cause mitigation on all AR queries and provide recommendations on how to mitigate future issues and improve overall customer service. Work closely with the Credit and Collections team to address COA through prompt management of remittance advice and communication of significant values on key customer that are missing the appropriate back up. Investigate the output of the bank reconciliations performed by the GLOBAL CREDIT & COLLECTION GL team to address open items for AR. Adhering and ensuring smooth month end close Supports the GLOBAL CREDIT & COLLECTION customers who utilize the Finance Service Catalog for various queues. Addresses escalated internal customer issues and leads activities to resolve customer concerns." **Qualifications:** Bachelors Degree in Finance, Accounting or Business preferred. Associates Degree Minimum. Minimum of 5 years experience in the area of accounts receivable Experience with Oracle R12 and SAP preferred. **Skills:** "Working knowledge of Oracle and SAP accounts receivable processing systems Working knowledge of interfaced ERP environments Strong knowledge and demonstrated usage of Microsoft Suite Power BI nice to have." Self-starter with proven ability to work within a team-oriented globally diverse environment.