At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Content Management Group’s (CMG) role is within Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within MPS ( Membership Portfolio Services). Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through campaign consultation and execution and by developing best-in-class products and processes which modernize the marketing ecosystem. Every year ECMX helps its business and marketing partners across the enterprise launch more than 28,000 marketing campaigns. 

The Content Management Group (CMG) is responsible for creative development and content management tasks for pre-approved U.S. marketing content which includes: 

Ownership and maintenance of marketing content within the Marketing Digital Asset Manager (DAM).   

Content Governance & Communications including content management. 

Development of marketing content for new products, benefits, refresh of existing products or benefits, and guidelines for existing content across business units and channels

Project management includes providing support on all large-scale content changes, process transformation and improvements

The successful candidate will be an integral part of a fast-paced, agile MarOps team. They will support leadership and partners with the overall development, governance, and execution of marketing content. This role will work cross functionally with various teams across the organization, including MPS (Membership Portfolio Services), Marketing, Product Management, Compliance, Legal, Technologies, etc.    

Primary Responsibilities Include: 

Manage and oversee marketing content development of all net new content or product and benefit refreshes including organizing and facilitating content development review sessions with multiple stakeholders to secure required approvals before housing the content in the Marketing Digital Asset Manager (DAM).  

Facilitate and lead content development sessions with stakeholders to finalize marketing content for marketing copy, terms & conditions, and guidelines (how to use the content in the marketing creative)

Obtain all required approvals from key stakeholders including Compliance and Legal partners

Ensure marketing claims and terms & conditions that are created and stored in the Marketing DAM are up-to-date and align with the applicable guidelines

Collaborate on project strategies with key stakeholders to develop action plans for content within time-sensitive timelines

Provide support and expertise to partners as it relates to marketing content housed in the Marketing Digital Asset Manager (DAM)

Support content changes including the development of creating content and obtaining approvals from partners, and ongoing content reviews to ensure accuracy and quality through cleanup projects

Participate in business-driven projects as a subject matter expert of the content to guide partners and maintain governance standards

Review marketing changes and updates for applicable impacts to content

Support leadership in all relevant activities

Minimum Qualifications:

2yrs Prior experience in at least one of these areas: Content Development, Content Management, Content Management Solutions (CMS), Digital Asset Management (DAM), Compliance, Marketing Execution, Operations and/or Project Management

Bachelor's Degree

Excellent communication skills, both written and verbal

Proactive, results-oriented, and self-driven

Strong proficiency with Microsoft Office Suite 

Preferred Qualifications:

Strong organizational and project management skills (agile, attention to detail, managing tight timelines) are critical

Proven ability to independently manage multiple priorities simultaneously in a fast-paced environment and drive results 

Comfortable in leading and influencing discussions across various levels of the organization without direct authority

Ability to build relationships, manage and resolve conflict and partner effectively with cross-functional teams and peer

Ability to adjust quickly to shifting priorities, multiple demands, and ambiguity

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.