At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. These teams also manage risk related to politically exposed persons (PEPs) through sanctions screening and enhanced due diligence processes, as well as improper payments that may signal bribery, corruption, or other illicit conduct. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

How will you make an impact in this role?

The successful candidate will support the enterprise by partnering with colleagues and stakeholders in the development and execution of inventory management strategies by identifying issues impacting inventory and resource management. This includes regularly analyzing metrics-based reporting to determine appropriate work allocation to accommodate changing volumes and availability of investigative staff, as well as coordinating with other teams within the GFCSU/USIU to ensure that inventory strategies are appropriately communicated across all sites.  The successful candidate will conduct daily assessments of alert inventory and progress against established priorities and will also periodically evaluate the effectiveness of strategies and propose changes as necessary to accommodate new processes, resourcing levels, alert volumes, and regulatory expectations.

Responsibilities:

Create and update regular performance reports Present reports and findings to management Monitor and develop strategies to address potential Aging, KRI, and/or KPI challenges while working with various GFCC partners. Coordinate with various stakeholders within, and external, to the GFCSU/USIU to address resolve inventory management and case distribution concerns Analyze processes and procedures, and recommend management strategies along with specific types of data that can be used to track against priorities Analyze data and to identify trends Identify irregularities in performance and research why Discover efficiencies/inefficiencies in performance and provide suggestions for continued enhancements Develop plans for automation where applicable. Assist various stakeholders with reporting needs and ad hoc analysis Analyze and estimate the impact changes have on the business and conduct resource impact analysis Conduct life cycle data analysis and outline critical information for Sr. Leadership Use statistical methods to analyze data and generate useful business reports Work with management team to create a prioritized list of needs for each business segment Identify and recommend efficiencies and strategies to deliver on core requirements Use data to create models that depict trends Draft weekly, monthly, and quarterly performance snapshots

Minimum Qualifications:

2+ years of experience in data mining, analytics, or performance reporting Experience using Python and Machine Learning Studio. Strong understanding of performance metrics including KPI’s, KRI’s, and Aging reports Demonstrated ability to analyze data, identify trends, and make actionable recommendations

Preferred Qualifications:

Bachelor’s Degree or equivalent work experience Experience in Mathematics, Business Administration, or Finance A background in BSA-AML compliance, complex data analysis and reporting, audit, or complex investigations a plus A background in reporting automation A background in Forecasting & Capacity Planning

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.