You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

Business Systems Analyst (Band 4.2)

Corporate Real Estate, Enterprise Physical Security and Crisis Management

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.Investments. Mutual funds, segregated funds, annuities, and guaranteed investment productsAdvice. Financial planning and retirement planning servicesAsset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

For a journey this exciting and complex, we’re looking for a personable Business Systems Analyst to join our team.   Someone who can combine business analysis skills, a strong technical acumen and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations.

We operate in a world where time-to-market and evolving business priorities drive our plans. The awesome person who fills this role will need to be resilient, versatile and equally effective in adapting to change. You will join an existing practice group consisting of high-caliber Business System Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value.

Do you have a resilient character with a bias for action? Are you open to listening and engaging in learning all the time? If so, you may be the right person for the job. Please read on for more…

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

Job Description

The Business System Analyst is familiar with a wide variety of business concepts, practices, and procedures as they relate to IT, business and operations; they rely on experience and judgment to plan and accomplish goals, and to perform a variety of tasks. We are looking for an outcome-focused, results-driven, Business Systems Analyst that can capture business needs, analyze the requirements and construct estimates for the development team . The right candidate enjoys taking ownership of opportunities, can pivot quickly in times of change and has a proven ability to learn new business models and application systems.

If you always strive for high-quality results with your deliverables and are focused on pushing the envelope of possibility, then please read on.

What will you do?

Elicits defines and develops BSA deliverables for small, non-complex initiatives. This involves coordinating and facilitating business requirements gathering sessions.Within area of expertise, provides technical guidance concerning business implications resulting from change.Gathers and analyzes information and suggests options to address and resolve business issues.Identifies and mitigates risks as part of elicitation to enable creation of application risk assessment and risk-based testing.Creates and manages application risk assessment, and resolves issues related to requirements.Provides input to user documentation, training and rollout of applications.Assists in training users on new or enhanced applications.Partners with users and peers in planning, developing, implementing, and supporting new or existing applications.Analyzes and documents business processes.Reviews high level design, test strategy and test plan and ensures they align with overall requirements.As needed, prepares test strategy, test plans and implementation plans.Work with stakeholders to define user requirements, translate them into functional and system requirement documents.Collaborate with business partners, external vendors, coworkers, leadership teams, to implement improvements.Triage business requests and gather estimates for new work. Facilitate weekly huddle’s to track and prioritize existing and anticipated work.Identify gaps, document and present proposals on, and get agreement on how to effectively manage interdependence.Elicit information by applying approaches or styles applicable to the situation. Use questioning techniques and objective listening to clarify expectations and assumptions, make recommendations for alternatives to overcome challenges.

Your scope of work / key responsibilities (Mandatory):

Intermediate understanding of Fusion Risk management along with good understanding of Operational Resilience capabilityAdept at Requirements gathering/understanding/documenting/refinement and requirements development, Creating Use story/Use case/Business Requirements document/Functional Requirements specification document & Business mapping document.Strong collaborative work experience with Business/Product owner/Customer stakeholders/end users/Project team for understanding the requirements and documentationExperience working with complex systems and processes and system configuration. Also strong experience with creating technical design (HLD/LLD/Flow chart etc.) & Process design documentsCustomer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result.Strong analytical skills to resolve support issues, and to break down high level business requirements into more detail by questioning and probing for clarification.Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions.Sound problem-solving skills with the ability to quickly process complex information and present it clearly and in simple manner.Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events.Utilizes team collaboration to create innovative solutions efficiently.Proficient with MS Office suite of products including MS Visio and MS Project.Previous exposure/experience in Insurance, financial services or banking industry, specifically with Risk, Compliance/regulatory applicationsAbility to write and understand SQL queriesPrevious experience in a production support environment

What you need to succeed:

Experience in or excited to learn Agile way of workingBE/BTECH/BS/BA degree or equivalent experience3 to 5 years of progressive experience as a Business Analyst/Business Systems AnalystKnowledge of financial services industryKnowledge of relevant business, processes, systems and capabilitiesGood understanding of privacy, compliance, control and security requirementsSkilled in test execution and understanding the outcomesStrong analytical skillsComfortable with data requirements and related data activitiesSound problem-solving skillsStrong interpersonal / relationship building skills with technical and business personnelPassionate about the client, technology and excited about the impact of emerging / disruptive technologiesProficient with MS Office suite of products including MS Visio and MS ProjectKnowledge of systems integration management methodologies, processes and techniques.

Must have:

Willingness to show up each day as your authentic self, so that the energy you spend is on doing great workBe willing to communicate with honestly and transparencyPossess an entrepreneurial spirit and be willing to try new things, fail (safely) and innovateBe delivery obsessed and willing to move mountains for your clientsI want to listen and collaborate with curiosity and respect

Preferred Skills/Nice to have:

Experience with Third Party vendors and COTS implementation projectsFamiliarity with Corporate Real Estate tools and technologies: Archibus, Manhattan, FM Systems, CRE DataMart, EMS, SharePointFamiliarity with Enterprise Physical Security tools and technologies: CCURE, NVRs, IntelAssure, DSC Neo, SharePointFamiliarity with other related tools and technologies that are frequently used: Ariba, ServiceNow, APM, Workday.CCBA or CBAP designation or working towards designation

Primary Location: Gurugram, India

Schedule:  Primary: 01:30-10:00 PM IST, secondary: 12:00-08:30 PM IST

Job Category:

Business Analysis - Systems

Posting End Date:

30/08/2025