Qatar Airways is seeking experienced professionals for the role of Analyst - Revenue Protection based at our Global Business Services (GBS) in Ahmedabad, India.

This persor would perform eligibility audit of discounted tickets and manage queries from the internal and external stakeholders

Responsibilities:

Investigate the discounted tickets to validate the eligibility for discounts. Coordinate with the BPO for issuing ADMs for discrepancies identified by the revenue audit team. Act as the first point of contact for BPO and internal QR teams for passenger audit related queries. Perform reconciliation and review and the assigned GL accounts and analyse for accuracy and completeness. Identify and support the implementation of transformation projects, performance excellence and process improvement initiatives and work with IT, BPO and other teams for improving the unit’s service delivery. Contribute in the development of the revenue protection manual with all the relevant process. Perform all activities ensuring SLA/ KPI’s are achieved, including but not limited to ensuring on time investigation of tickets, resolving BPO queries within the defined TAT, etc. Perform other department duties related to his/her position as directed by the Fraud Screening Manager.

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