This position helps make gospel teachings, resources, or services accessible to all in a simple and affordable way, supporting the mission of the Church..

The incumbent writes and updates processes and policies to improve the quality, communication and education of our work groups (both at Headquarters and in the field globally). The incumbent is a highly trained facilitator, expert in team formation, environmental analysis and the use of quality management tools (i.e. problem solving, root cause analysis, Six Sigma, etc.)

This position supports the existing business processes of the department and when required, the identification, analysis, definition and testing of new and expanded products, corrective action to existing processes and the refinement of processes and procedures to achieve performance improvements. The position considers processes that span multiple work groups within major tasks and steps while maintaining an understanding of how the processes, applications, systems, hard and soft tools and people involved contribute to the division's purpose and objectives. This position identifies feasibility of processes within the business model, will assess alternative solutions to enhance and/or correct feasibility issues, will recommend the most appropriate solutions for implementation and will provide testing and certification of the solutions.