Analyst, Revenue Assurance Operations supports monitoring and reporting of relevant revenue and cost risk controls, relevant compliance controls, and fraud management across all Liberty Caribbean’s operating entities and across all product and customer segments. This role will have a key impact on the organization’s results by identifying revenue leakage and cost risks and by providing systematic mechanisms to minimize and prevent risk exposure and recover revenue where possible. To be successful, the Jr. Analyst, Revenue Assurance Operations will need to work cross functionally to implement controls, in many cases also to meet different compliance requirements. A key requirement for this role is to be able to methodically apply processes to describe, monitor, track resolutions, visualize and report on controls findings and related mitigation efforts. The position reports to the Senior Manager Revenue Assurance Operations, RAFM **Key Accountabilities:** 1. Supporting platform and Reporting that will efficiently drive Revenue Assurance and Fraud Management (RAFM) execution efforts across Commercial, Customer Experience, Finance, Legal, IT and Network Technology functions, including Interconnect and Roaming business. 2. Partner with business stakeholder teams to understand needs and collect requirements. 3. Gathering and analyzing product definitions and revenue related transactions across end-to-end Order to Cash Process (Credit Policies, Order Entry and Service Delivery, Billing Adjustments, Payments Adjustments, Adjustments, Collections, and G/L posting), including ERP / BSS / OSS / BI platforms, Service enablement platforms and Network elements. 4. Support initiatives to improve the revenue assurance and fraud control operations across the business thus reducing revenue and cost risk. 5. Identify and quantify revenue and cost risk by business / revenue unit and product segment /area or revenue stream and design systematic control mechanisms to minimize and prevent risk exposure. 6. Identify and quantify revenue leakage and define new controls to monitor and perform collections actions for recoverable revenue. 7. Maintain KPI’s to measure performance; gather information to quantify Revenue Loss and Revenue Loss Avoidance, Actual Cost and Cost Avoidance, Recovery Potential, Billed Recovery, Collected Recovery, and Network Resource Cost Avoidance 8. Identify risk related gaps in systems, processes and people structures and work with the business to agree actions to close. 9. Investigate inconsistencies in data from CRM, Billing, Network, and other systems. 10. Gather and consolidate various types of data and analyze based on set criteria. 11. Raise inconsistencies to responsible functional area(s) for resolution and follow up. 12. Investigate and document root causes. 13. Prepare and track action plans to resolve root cause issues for revenue leakage, and for revenue recovery efforts. 14. Perform handovers of controls design to RAFM Development function for implementation. 15. Work actively with RAFM Development and Strategy function and the business to address effectiveness of existing controls, identify gaps and resolution mechanisms for related controls alarm. 16. Work actively with Finance / SOX team to ensure correct priorities are set based on compliance requirements. 17. Coordinate an approach with internal and external stakeholders to provide a comprehensive view of assurance over revenue and costs to revenue. 18. Partners with IT and BI, identify further changes and evolution required to system tools, reporting and methodology to support further standardization and optimization in the revenue and cost to revenue processes. 19. Actively look at products and processes to find gaps that can be exploited in a fraudulent manner. 20. Keep up to date with new kinds of fraud, internal as well as external. 21. Be innovative; identify the need for change to meet evolving business needs. 22. Forward looking to incoming changes and proactively assessing the level of revenue risk exposure arising. 23. Liaise with change management teams to coordinate, schedule and implement agreed changes, and monitor implementation and track benefit delivery. 24. Prepare management reports based on findings, controls effectiveness, actions, and results. + **Knowledge & Experience:** **Preferred education/ qualifications:** + University Degree / Diploma in Business Administration, Data Science, Computer Science, or equivalent proven skills gained by other means **Knowledge & Experience:** + Professional experience in Analytics roles. + Experience in IT or Technology systems.Familiar with programming languages such as Java, C++, C#, SQL, and applications such as Tableau and Power BI + Experience in participating in projects + Bi-lingual in (English/Spanish) is desirable **Skills & Abilities:** + Ability to self-manage to be able to meet set objectives. + Possess the ability to grow and demonstrate initiative + Natural ability to adopt and be a role model the company’s principle, thus creating a diverse, inclusive, equal, healthy, and positive working environment built on trust, empowerment, and collaboration. + Good analytical skills for large data volumes + Knowledge from working with Finance or Engineering or IT Operations systems. + Proficient skills in communicating with all levels of the organization. + Strong communication skills: ability to identify and communicate relevant information and interface with multiple groups, including senior management. + Perceived as approachable and helpful. + Ability to make balanced decisions in terms of risk, cost, benefit with a pragmatic approach. + Results driven personality with desire to create efficiencies with a continuous improvement mindset. + Ability to drive stakeholder engagement and buy-in across geographically disparate organizations. + Ability to break down problems into meaningful parts and come to rational and well-thought-out conclusions. + Attention to detail, completeness and accuracy. + Willingness to adapt quickly to changes in direction. + Internal motivation to seek out answers, generate ideas, and develop new skills. + Ability to travel 5-10% of work time as required. + Ability to work in an open office environment, based on company office policies.Liberty Latin America is committed to equal opportunities and welcomes applications from all sections of the community. + **Knowledge & Experience:** **Preferred education/ qualifications:** + University Degree / Diploma in Business Administration, Data Science, Computer Science, or equivalent proven skills gained by other means **Knowledge & Experience:** + Professional experience in Analytics roles. + Experience in IT or Technology systems.Familiar with programming languages such as Java, C++, C#, SQL, and applications such as Tableau and Power BI + Experience in participating in projects + Bi-lingual in (English/Spanish) is desirable **Skills & Abilities:** + Ability to self-manage to be able to meet set objectives. + Possess the ability to grow and demonstrate initiative + Natural ability to adopt and be a role model the company’s principle, thus creating a diverse, inclusive, equal, healthy, and positive working environment built on trust, empowerment, and collaboration. + Good analytical skills for large data volumes + Knowledge from working with Finance or Engineering or IT Operations systems. + Proficient skills in communicating with all levels of the organization. + Strong communication skills: ability to identify and communicate relevant information and interface with multiple groups, including senior management. + Perceived as approachable and helpful. + Ability to make balanced decisions in terms of risk, cost, benefit with a pragmatic approach. + Results driven personality with desire to create efficiencies with a continuous improvement mindset. + Ability to drive stakeholder engagement and buy-in across geographically disparate organizations. + Ability to break down problems into meaningful parts and come to rational and well-thought-out conclusions. + Attention to detail, completeness and accuracy. + Willingness to adapt quickly to changes in direction. + Internal motivation to seek out answers, generate ideas, and develop new skills. + Ability to travel 5-10% of work time as required. + Ability to work in an open office environment, based on company office policies.Liberty Latin America is committed to equal opportunities and welcomes applications from all sections of the community. **Key Accountabilities:** 1. Supporting platform and Reporting that will efficiently drive Revenue Assurance and Fraud Management (RAFM) execution efforts across Commercial, Customer Experience, Finance, Legal, IT and Network Technology functions, including Interconnect and Roaming business. 2. Partner with business stakeholder teams to understand needs and collect requirements. 3. Gathering and analyzing product definitions and revenue related transactions across end-to-end Order to Cash Process (Credit Policies, Order Entry and Service Delivery, Billing Adjustments, Payments Adjustments, Adjustments, Collections, and G/L posting), including ERP / BSS / OSS / BI platforms, Service enablement platforms and Network elements. 4. Support initiatives to improve the revenue assurance and fraud control operations across the business thus reducing revenue and cost risk. 5. Identify and quantify revenue and cost risk by business / revenue unit and product segment /area or revenue stream and design systematic control mechanisms to minimize and prevent risk exposure. 6. Identify and quantify revenue leakage and define new controls to monitor and perform collections actions for recoverable revenue. 7. Maintain KPI’s to measure performance; gather information to quantify Revenue Loss and Revenue Loss Avoidance, Actual Cost and Cost Avoidance, Recovery Potential, Billed Recovery, Collected Recovery, and Network Resource Cost Avoidance 8. Identify risk related gaps in systems, processes and people structures and work with the business to agree actions to close. 9. Investigate inconsistencies in data from CRM, Billing, Network, and other systems. 10. Gather and consolidate various types of data and analyze based on set criteria. 11. Raise inconsistencies to responsible functional area(s) for resolution and follow up. 12. Investigate and document root causes. 13. Prepare and track action plans to resolve root cause issues for revenue leakage, and for revenue recovery efforts. 14. Perform handovers of controls design to RAFM Development function for implementation. 15. Work actively with RAFM Development and Strategy function and the business to address effectiveness of existing controls, identify gaps and resolution mechanisms for related controls alarm. 16. Work actively with Finance / SOX team to ensure correct priorities are set based on compliance requirements. 17. Coordinate an approach with internal and external stakeholders to provide a comprehensive view of assurance over revenue and costs to revenue. 18. Partners with IT and BI, identify further changes and evolution required to system tools, reporting and methodology to support further standardization and optimization in the revenue and cost to revenue processes. 19. Actively look at products and processes to find gaps that can be exploited in a fraudulent manner. 20. Keep up to date with new kinds of fraud, internal as well as external. 21. Be innovative; identify the need for change to meet evolving business needs. 22. Forward looking to incoming changes and proactively assessing the level of revenue risk exposure arising. 23. Liaise with change management teams to coordinate, schedule and implement agreed changes, and monitor implementation and track benefit delivery. 24. Prepare management reports based on findings, controls effectiveness, actions, and results.