Duties and Responsibilities:

Onboarding 

·New Employee Onboarding RequestOpen/Update/Assign/Resolve REQUEST in Service Now and monitor ticket queue

 

Operational

·Incident Ticket ManagementOpen/Update/Assign/Resolve incidents in Service NowPerforms proactive and reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them before they occurIdentifies possible solutions to a variety of technical problemsProvide advanced on-site/remote IT client support. Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, and associated peripherals.Provides first level support and troubleshooting for Audio Visual issues

 

·SRT ManagementProvide support and isolation details to Senior RCS

 

·Weekly Incident/Request Reports and AnalysisMonitor assigned Incident tickets

 

·EIT Build Project Build SupportWork with Senior RCS and other EIT teams for remote site infrastructure projects, perform physical implementation, and conduct the build-to-run transition to Service Desk and RCS teamsTest, and develop current Workstation images. Test and evaluate applications for workstation distribution.

 

·Vendor ManagementEnsure all IT asset for repair and maintenance are properly communicated and RMA process is established.

 

Off-Boarding

 

·Exit ClearanceEnsure to collect all company-issued devices such as phones, laptops, desktops, and other IT asset peripheralsResponsible in assuring that the accountability of the user has been performed on the RCS Clearance Sign-off

·IT Asset Management/Retirement/DisposalAssign/Update asset inventory accuratelyParticipate in preparations of IT asset disposal/Wiping/Destruction

Qualifications

Bachelor's degree in related field or equivalent work experience.1-2 years experience in IT Site Support role.Preferably with experience in Hardware/Software troubleshooting.Fresh graduates of any IT related course are welcome to apply.Willing to work in BGC and on shifting schedule

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasksWorks on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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