We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a Bilingual Analyst, Global Security Operations, you’ll be the front line for incoming requests for images and video that support investigative work across the bank. You will monitor a high-volume shared mailbox, intake and validate requests, triage based on urgency and scope, and assign cases to team members for fulfillment. You’ll manage day-to-day escalations, keep requestors informed, and complete quality assurance reviews before cases are closed. You’ll collaborate closely with both internal partners (Client Care, Fraud, Crime Prevention, Investigations, etc.) and external partners (Law Enforcement). Your attention to detail and clear bilingual communication (English and French) will help ensure each request is handled correctly the first time, sensitive media is safeguarded, and stakeholders receive timely, professional updates. This position is responsible for the development and maintenance of tools (e.g. SharePoint, databases, websites, MS Office templates), the development of management reporting materials and supporting ongoing program governance initiatives. _At CIBC we enable the work environment most optimal for you to thrive in your role._ _You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._ **How You'll Succeed** + **Triage at pace -** Monitor the shared mailbox throughout the day, log new requests, validate required details, prioritize by urgency, and assign to the appropriate team member within established timelines. + **Relationship Management -** Liaise with stakeholders to support CIBC’s physical security efforts. This will include establishing lines of communication and a network of good professional relationships. Providing advice and support to various internal stakeholders on the overall physical security systems program and associated administration. + **Assignment and tracking -** Create and maintain case records, track progress to completion, and follow up proactively to keep work moving and prevent bottlenecks. **Who You Are** + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do + **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference. + **You're passionate about people.** You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. + **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. + **You're fluent in French and English** to support business operations outside of Quebec, Canada. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. + We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2027-02-16 **Job Location** Ontario VIRTUAL **Employment Type** Temporary (Fixed Term) **Weekly Hours** 37.5 **Skills** Data Integrity At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.