Job Title:

Analyst, Global Analytics

Job Description

Location: Gurugram - SP Infocity – WFO. Candidate should be willing to relocate to Gurgaon.



About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.

Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

Visit www.concentrix.com to learn more.

About Concentrix Analytics:
Our global analytics team, with deep industry expertise inspires intelligent change by infusing “Analytics First” philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers.

With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix™, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave™ in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consulting’s Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021.

For more information, please visit Analytics & Consulting | Concentrix

Position Overview –

We are seeking a highly motivated and analytical data analyst to join our team. The primary responsibility of the role is to collect, analyze, interpret, visualize and storytel Workforce data to provide intelligent and actionable insights and recommendations to support informed decision-making related to human resource and workforce management

Responsibilities:

Understands Operational Delivery data and KPIs which matter the most to improving CX, and EX.

Assesses current business performance against the business strategy for a specific site and/or function through rigorous data analytics and validation.

Design data analysis models to mine enterprise systems and applications for knowledge and information that enhances business processes.

Demonstrate experience & expertise in applying contemporary improvement techniques and producing results for a function and/or business unit.

Works with multiple teams of business practitioners across Operations, and Shared Services to synthesize data findings, articulate solutions to business problems clearly, develop improvement recommendations and lead execution of initiatives.

Display the ability and talent to showcase and present findings to management.

Leads / collaborates in Value driven projects based on Lean, Six Sigma, Agile or any other discipline.

Technology Stack Experience –

Data Visualization & Story Telling using Google Sheets, Google Slides and advanced Excel

Six Sigma, Predictive Analytics and

BI Dashboards dev (e.g. Tableau, Looker, Power BI, etc.)

Experience in Workforce Management or similar environment (Preferred but not mandatory)

Basic SQL and VBA

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time

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